Information Technology Support Specialist

4 weeks ago


gurugram, India Galytix Full time

Business Overview:Galytix “GX” is a banking and insurance industry- specialised generative AI language model. GX empowers credit analysts and claims managers with a Personalised AI Assistant delivering a step-change in their productivity and decision making. GX is fed by sector-specific data and knowledge and easily adaptable through ontology layer to reflect institution-specific rules and governance.Job Description:User Support: Provide technical support to end users, including troubleshooting  and resolving issues related to Azure AD, O365, device management, and general  software/hardware issues. • System Monitoring: Monitor the health and performance of IT systems, ensuring  the availability and security of cloud services (Azure, AWS) and on-premises  infrastructure. • Script Automation: Create and maintain scripts in PowerShell and Bash to  automate routine tasks such as user provisioning, system updates, and backups. • Cloud Resource Management: Use Terraform and other IaC tools to deploy,  manage, and scale cloud infrastructure resources across AWS and Azure  environments. • Device Management: Assist with device enrollment in MDM solutions, ensuring  devices are secure and compliant with company policies. • Network Support: Troubleshoot basic networking issues, including connectivity  problems and configuration of firewalls, switches, and routers. • System Maintenance: Perform regular updates and maintenance on Linux and  Windows systems to ensure they are secure and running efficiently. • Documentation: Maintain accurate documentation of IT processes,  troubleshooting guides, and cloud infrastructure configurations.Key Skills:2-4 years of experience in similar role • Azure Active Directory: User management, security settings, software installation,  end-user troubleshooting. • Microsoft O365: Admin support for Exchange, Teams, SharePoint. • Device Enrollment: MDM solutions, device security. • Scripting: PowerShell, Bash, and Linux shell scripting. • Basic Networking: Connectivity troubleshooting, basic configurations. • Operating Systems: Support for Linux and Windows. • Cloud Services: Familiarity with AWS, Azure. • Infrastructure as Code (IaC): Experience with Terraform for provisioning and  managing cloud resources. • Automation: Ability to automate tasks using scripting and IaC tools



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