Information Technology Executive

2 days ago

Gurugram, India IGT Solutions Full time

Domain: Major Incident Management & Service Delivery.

Position: Executive.

Experience: 1 Year Minimum

Location: Falcon, Gurugram.

Shift: 24x7 environment (WFO).


  • Focus on the delivery of the customer’s solutions by planning, organizing, leading, controlling.
  • Works with a cross functional teams to provide IT Service Management expertise using established frameworks, such as the Information Technology Infrastructure Library (ITIL).
  • Should have experience to handle service delivery & customer
  • Delivering internal projects, Ramp-up, Migrations for multiple processes
  • Works with internal process owners (i.e. Change Management, Problem Management, Configuration Management) to improve inter and intra-process integration and business alignment including; defining roles and responsibilities; assisting with operational level agreements; defining policies, processes, and procedures; and recommends the priority of adopting identified changes
  • ITIL & ITSM certification, will be an added advantage.
  • Handling Major Incidents (P1 & P2) & escalations from business and SLA management.
  • Managing updates and communication to technical teams, service delivery and clients
  • Experience with service ticketing/tracking systems (ServiceNow preferred)
  • Experience with Remote Control/Remote Assistance tools
  • Experience with Knowledge Management systems
  • Provide coordination across all core team members and departments to operate effective & desired operations
  • Incident handling and management. Assess and diagnose escalated problems.
  • Ensuring compliance with regulatory & IT Security policy.
  • Communicate and stay in touch with the various Service Management deployment And Voice engineering teams and give support where required.
  • Provide reports, risk lists, open & issues/task.
  • Effective client Communication & provide timely updates.
  • Excellent verbal and written English communication is a must.
  • Interpersonal and customer service skill is required.
  • Drive and participate in bridge calls and daily meetings.
  • Monitoring all incident, analyzing.
  • Sharing a daily, weekly, and monthly MIS report.
  • Ensuring agreed SLA and business processes are adhered to and manage the relationship with client.
  • Vendor Management.
  • Flexible to work in 24x7 environment from office and support on weekends or holidays.


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

  • Information Technology Executive

    1 day ago

    Gurugram, India IGT Solutions Full time

    Domain: Major Incident Management & Service Delivery.Position: Executive.Experience: 1 Year MinimumLocation: Falcon, Gurugram.Shift: 24x7 environment (WFO).Focus on the delivery of the customer’s solutions by planning, organizing, leading, controlling.Works with a cross functional teams to provide IT Service Management expertise using established...

  • Information Technology Executive

    12 hours ago

    Gurugram, India IGT Solutions Full time

    Domain: Major Incident Management & Service Delivery. Position: Executive. Experience: 1 Year Minimum Location: Falcon, Gurugram. Shift: 24x7 environment (WFO). Focus on the delivery of the customer’s solutions by planning, organizing, leading, controlling. Works with a cross functional teams to provide IT Service Management expertise using...

  • IGT Solutions | Information Technology Executive

    2 days ago

    gurugram, India IGT Solutions Full time

    Domain: Major Incident Management & Service Delivery.Position: Executive.Experience: 1 Year MinimumLocation: Falcon, Gurugram.Shift: 24x7 environment (WFO).Focus on the delivery of the customer’s solutions by planning, organizing, leading, controlling.Works with a cross functional teams to provide IT Service Management expertise using established...

  • Avp Technology Delivery

    7 months ago

    Gurugram, Haryana, India Ally eXecutive HR consulting Full time

    What you’ll be doing: The key responsibilities are as follows: - Experience of having developed and delivered multiple technology projects/products from scratch. - Manage development right from conceptualization to development to General Availability to support/maintenance. - Demonstrable track record in leading large, complex data science and analytics...

  • Information Technology Specialist

    6 days ago

    Gurugram, India RegisterKaro Full time

    Job Title: IT Manager Job Location: Gurugram Job Description: We are looking for a highly skilled and dedicated IT Manager who will be responsible for overseeing all IT-related functions within the organization. This role involves managing the overall IT infrastructure, supporting the technology needs of the company, and leading the administration team to...

  • Information Technology Specialist

    5 days ago

    Gurugram, India RegisterKaro Full time

    Job Title: IT ManagerJob Location: GurugramJob Description:We are looking for a highly skilled and dedicated IT Manager who will be responsible for overseeing all IT-related functions within the organization. This role involves managing the overall IT infrastructure, supporting the technology needs of the company, and leading the administration team to...

  • Information Technology Application Support

    4 weeks ago

    Gurugram, India The Hird Full time

    Position Name: L2 Support AnalystExperience: 2 to 5 yearsLocation: GurugramLooking for Immediate JoinersResponsibilities• Responsible for handling Level 1 and Level 2 analysis, trouble shooting andresolution.• Responsible for handling product queries.• Handling all the communication related to support queries.• Coordinating the issues internally and...

  • Information Technology Application Support

    4 weeks ago

    Gurugram, India The Hird Full time

    Position Name: L2 Support AnalystExperience: 2 to 5 yearsLocation: GurugramLooking for Immediate JoinersResponsibilities• Responsible for handling Level 1 and Level 2 analysis, trouble shooting andresolution.• Responsible for handling product queries.• Handling all the communication related to support queries.• Coordinating the issues internally and...

  • Information Technology Application Support

    4 weeks ago

    Gurugram, India The Hird Full time

    Position Name: L2 Support Analyst Experience: 2 to 5 years Location: Gurugram Looking for Immediate Joiners Responsibilities • Responsible for handling Level 1 and Level 2 analysis, trouble shooting and resolution. • Responsible for handling product queries. • Handling all the communication related to support queries. • Coordinating the issues...

  • Information Technology Recruiter

    3 weeks ago

    Gurugram, India EMB Global Full time

    Who We AreExpand My Business (EMB) is Asia’s largest B2B managed marketplace for digital services, serving clients globally across three core categories: IT Development, Marketing, and Resource Augmentation. We are backed by top global investors including Alphawave Global, DST Global, Chiratae, and Tanglin and we raised $17Mn as part of series A. We are...

  • Information Technology Recruiter

    3 weeks ago

    Gurugram, India EMB Global Full time

    Who We Are Expand My Business (EMB) is Asia’s largest B2B managed marketplace for digital services, serving clients globally across three core categories: IT Development, Marketing, and Resource Augmentation. We are backed by top global investors including Alphawave Global, DST Global, Chiratae, and Tanglin and we raised $17Mn as part of series A. We are...

  • Information Technology Recruiter

    3 weeks ago

    Gurugram, India EMB Global Full time

    Who We AreExpand My Business (EMB) is Asia’s largest B2B managed marketplace for digital services, serving clients globally across three core categories: IT Development, Marketing, and Resource Augmentation. We are backed by top global investors including Alphawave Global, DST Global, Chiratae, and Tanglin and we raised $17Mn as part of series A. We are...

  • Project Manager

    1 week ago

    Gurugram, India Softage Information Technology Full time

    Job Description: Project Manager - Data AnnotationLocation: GurugramEmployment Type: Full-TimeExperience Level: 10+ YearsRole Overview :We are seeking an experienced Project Manager with a strong background in team management and data annotation to oversee and drive our annotation projects to success. The ideal candidate will possess extensive hands-on...

  • Information Technology Manager

    6 days ago

    Gurugram, India Gemini Solutions Pvt Ltd Full time

    Responsibilites: • Develop and implement IT strategies that align with overall business objectives, ensuring robust, secure, and scalable infrastructure for both on-premises and cloud environments (AWS, Azure). • Oversee the architecture, management, and optimization of the organization’s network infrastructure, including LAN, WAN, VPNs, and...

  • Information Technology Manager

    5 days ago

    Gurugram, India Gemini Solutions Pvt Ltd Full time

    Responsibilites:• Develop and implement IT strategies that align with overall business objectives, ensuring robust, secure, and scalable infrastructure for both on-premises and cloud environments (AWS, Azure).• Oversee the architecture, management, and optimization of the organization’s network infrastructure, including LAN, WAN, VPNs, and cloud-based...

  • Information Communication Technology Officer

    2 weeks ago

    Gurugram, India KINGS COLLEGE UK, GURUGRAM Full time

    About the Company -King’s College UK, Gurugram is an international school with a proud tradition of educational excellence. We offer a comprehensive curriculum for students, holistic development, intellectual growth, designed to inspire & empower.About the Role - The ICT Officer will be responsible for providing technical expertise and support to the...

  • Information Communication Technology Officer

    2 weeks ago

    Gurugram, India KINGS COLLEGE UK, GURUGRAM Full time

    About the Company -King’s College UK, Gurugram is an international school with a proud tradition of educational excellence. We offer a comprehensive curriculum for students, holistic development, intellectual growth, designed to inspire & empower. About the Role - The ICT Officer will be responsible for providing technical expertise and support to the...

  • Information Communication Technology Officer

    2 weeks ago

    Gurugram, India KINGS COLLEGE UK, GURUGRAM Full time

    About the Company -King’s College UK, Gurugram is an international school with a proud tradition of educational excellence. We offer a comprehensive curriculum for students, holistic development, intellectual growth, designed to inspire & empower.About the Role - The ICT Officer will be responsible for providing technical expertise and support to the...

  • Database Administrator

    3 months ago

    Gurugram, Haryana, India United Airlines Full time

    **Description**: United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, database engineering & operations, data analytics, and digital solutions. **Our Values**: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that...

  • Information Technology Sales Specialist

    7 days ago

    Gurugram, India Monkhub Innovations Full time

    Position: IT Sales ExecutiveLocation: Gurgaon,IndiaJob Type: Full-TimeCompany Overview:Monkhub Innovations is a Digital Innovation Company based in Gurgaon. With more than 7 years of experience in emerging technologies such as Blockchain, NFTs, Metaverses, Game Development, AR/VR, Data Analytics, Mobile & Web Applications. We specialize in creating scalable...