Assistant Vice President, Operations Trust and Safety for Ad Labelling/Ad Moderation

7 months ago

Hyderabad, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President, Operations Trust and Safety for Ad Labelling/Ad Moderation

In this role, we are looking for an expert to guide and manage a team of Accounts Payable Professionals working through high volume, complex transactions with a sharp focus on Supplier Satisfaction.

Responsibilities

·Work with key client partners for driving Ad Labelling/Ad Moderation teams, focus on increasing client footprint and reducing risks in the Trust and Safety space

·Build a deep understanding of the client’s global footprint, their specific goals, the nuances of their largest markets, and POCs and decision makers in each market

·Architecting the systems end to end from pre-sales/envisioning stage, implementation and transition to support through the complete solution development life cycle. Development of proof of concepts to validate and demonstrate the solution to end customers. Highlight the business use case, solution approach and the efficiency through a series of work outs or client presentation

·Prioritize operational tasks within the team (in terms of technical accounting support to be provided)

·Provide insights on client’s business and financial performance and drive business strategies within operating teams to add value to the client

·Accountable for driving operational standard methodologies and standardization across sites

·Accountable for reduction of cost and efficiency improvement initiative

·Track progress against goals and successfully deliver against them. Responsible for continuously ensuring that the team is on track to hitting goals and solving areas where we are at risk

·Establish formal routines for delivery account reviews with Client Account Leaders, BPO Service Delivery Leads, and Commercial Director

·Partner with sales to understand opportunities and ongoing conversations with the client to build cohesion across the company as well as identifying growth opportunities

·Responsible for delivering on objectives for global Ad Labelling/Ad Moderation teams Operations and ensuring planning for optimizing service delivery while maintaining quality standards

·Communicates and coordinates with internal business units on policy, process, or system needs

·Constant eye on service levels and making recommendations to change strategy when required

·Coordinating with Vendor Management Organization on follow-up and joined-up approach with Partners

·Assess and devise actions to improve procedures & interactions based on staff & customer feedback

·Actively engage with senior client stakeholders to understand the ever-changing business needs

·Leverage your experience to proactively build and maintain an efficient and effective delivery architecture to drive business results in line with client’s prioritized objectives

·Challenge the status quo to constantly discover process improvement opportunities

Qualifications we seek in you

Minimum Qualifications

·Strong understanding of social media products and services

·Extensive experience in leading large & diverse Ad Labelling/Ad Moderation teams of remotely located professionals for a Global client

·Experience with Operations & People Management in Business Process Outsourcing

·Confirmed knowledge with client relationship and critical issue management

·Experience in Operations Account Management including financial management, QA and Risk Management

·Perseverance, understanding and resilience when leading sophisticated situations and complicated priorities

·Formal college education preferred or equivalent combination of education and related experience

·Excellent Analytical & Communication skills

·Self-motivated and execution oriented

·Ability to work on Multi Tasks and should be flexible

·Project management experience

·Excellent customer service skills, including the ability to communicate effectively and empathize with customers.

·Proven analytical and quantitative skills and an ability to use hard data and metrics optimize Operations

Preferred Qualifications/ Skills

·Experience in Labelling or content moderation.

·Experience with data analysis.

·Experience with end-to-end BPO Operations and industry’s standard methodologies

·Experience in financial management; handling fiscal responsibilities of projects, budgeting, prioritization costing etc.

·Experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] – Application & Execution.

·Demonstrated ability to perform multiple tasks while meeting deadlines

·Excellent communication and client leadership skills, presentation abilities and partner management

·Strong organizational and analytical skills

·Excellent communication skills – verbal and written – ability to interact with and influence global audience

·Ability to prioritize multiple concurrent projects while still delivering timely and accurate results

·Open minded with ability to encourage people, question status quo and challenge the team to do better everyday

·Attention to detail, ability to connect the dots and ask intelligent questions

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