Assistant Vice President, Operations Trust and Safety for Ad Labelling/Ad Moderation

3 months ago

hyderabad, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity,

entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the

relentless pursuit of a world that works better for people – we serve and transform leading

enterprises, including the Fortune Global 500, with our deep business and industry knowledge,

digital operations services, and expertise in data, technology, and AI.


Inviting applications for the role of Assistant Vice President, Operations Trust and

Safety for Ad Labelling/Ad Moderation


In this role, we are looking for an expert to guide and manage a team of Accounts Payable

Professionals working through high volume, complex transactions with a sharp focus on

Supplier Satisfaction.

Responsibilities

• Work with key client partners for driving Ad Labelling/Ad Moderation teams, focus

on increasing client footprint and reducing risks in the Trust and Safety space

• Build a deep understanding of the client’s global footprint, their specific goals, the

nuances of their largest markets, and POCs and decision makers in each market

• Architecting the systems end to end from pre-sales/envisioning stage,

implementation and transition to support through the complete solution

development life cycle. Development of proof of concepts to validate and demonstrate

the solution to end customers. Highlight the business use case, solution approach and

the efficiency through a series of work outs or client presentation

• Prioritize operational tasks within the team (in terms of technical accounting support

to be provided)

• Provide insights on client’s business and financial performance and drive business

strategies within operating teams to add value to the client

• Accountable for driving operational standard methodologies and standardization

across sites

• Accountable for reduction of cost and efficiency improvement initiative

• Track progress against goals and successfully deliver against them. Responsible for

continuously ensuring that the team is on track to hitting goals and solving areas

where we are at risk

• Establish formal routines for delivery account reviews with Client Account Leaders,

BPO Service Delivery Leads, and Commercial Director

• Partner with sales to understand opportunities and ongoing conversations with the

client to build cohesion across the company as well as identifying growth

opportunities

• Responsible for delivering on objectives for global Ad Labelling/Ad Moderation

teams Operations and ensuring planning for optimizing service delivery while

maintaining quality standards

• Communicates and coordinates with internal business units on policy, process, or

system needs

• Constant eye on service levels and making recommendations to change strategy when

required

• Coordinating with Vendor Management Organization on follow-up and joined-up

approach with Partners

• Assess and devise actions to improve procedures & interactions based on staff &

customer feedback• Actively engage with senior client stakeholders to understand the ever-changing

business needs

• Leverage your experience to proactively build and maintain an efficient and effective

delivery architecture to drive business results in line with client’s prioritized

objectives

• Challenge the status quo to constantly discover process improvement opportunities

Qualifications we seek in you

Minimum Qualifications

• Strong understanding of social media products and services

• Extensive experience in leading large & diverse Ad Labelling/Ad Moderation teams of

remotely located professionals for a Global client

• Experience with Operations & People Management in Business Process Outsourcing

• Confirmed knowledge with client relationship and critical issue management

• Experience in Operations Account Management including financial management, QA

and Risk Management

• Perseverance, understanding and resilience when leading sophisticated situations

and complicated priorities

• Formal college education preferred or equivalent combination of education and

related experience

• Excellent Analytical & Communication skills

• Self-motivated and execution oriented

• Ability to work on Multi Tasks and should be flexible

• Project management experience

• Excellent customer service skills, including the ability to communicate effectively and

empathize with customers.

• Proven analytical and quantitative skills and an ability to use hard data and metrics

optimize Operations

Preferred Qualifications/ Skills

• Experience in Labelling or content moderation.

• Experience with data analysis.

• Experience with end-to-end BPO Operations and industry’s standard methodologies

• Experience in financial management; handling fiscal responsibilities of projects,

budgeting, prioritization costing etc.

• Experience in Process Improvement Methodologies [Lean, Six Sigma and/or

Processes Re-engineering, others] – Application & Execution.

• Demonstrated ability to perform multiple tasks while meeting deadlines

• Excellent communication and client leadership skills, presentation abilities and

partner management

• Strong organizational and analytical skills

• Excellent communication skills – verbal and written – ability to interact with and

influence global audience

• Ability to prioritize multiple concurrent projects while still delivering timely and

accurate results

• Open minded with ability to encourage people, question status quo and challenge the

team to do better everyday

• Attention to detail, ability to connect the dots and ask intelligent questions



Genpact is an Equal Opportunity Employer and considers applicants for all positions without

regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status,

military/veteran status, genetic information, sexual orientation, gender identity, physical or

mental disability or any other characteristic protected by applicable laws. Genpact is committed to

creating a dynamic work environment that values diversity and inclusion, respect and integrity,

customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and

Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and

applicants are not required to pay to participate in our hiring process in any other way. Examples of

such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training

  • Assistant Vice President, Operations Trust and Safety for Ad Labelling/Ad Moderation

    7 months ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Assistant Vice President, Operations Trust and Safety for Ad Labelling/Ad Moderation

    3 months ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity,entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – therelentless pursuit of a world that works better for people – we...

  • Assistant Vice President, Operations Trust and Safety for Ad Labelling/Ad Moderation

    3 months ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity,entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – therelentless pursuit of a world that works better for people – we...

  • Assistant Vice President, Operations Trust and Safety for Ad Labelling/Ad Moderation

    3 months ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity,entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – therelentless pursuit of a world that works better for people – we...

  • Assistant Vice President, Operations Trust and Safety for Ad Labelling/Ad Moderation

    3 months ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • Assistant Vice President, Operations Trust and Safety for Ad Labelling/Ad Moderation

    2 weeks ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people...

  • Senior Manager/Assistant Vice President

    1 month ago

    Hyderabad, Telangana, India Wipro Limited Full time

    At Wipro Limited, we are seeking a highly skilled Senior Manager/Assistant Vice President - Trust & Safety Lead to drive our Trust & Safety Operations.Main Responsibilities:Lead a large, multi-faceted team responsible for diverse workflows and global stakeholders.Effectively manage and mentor a team to drive accountability and meet performance goals.Partner...

  • Strategist, Scams, Trust and Safety, Ads and

    3 months ago

    Hyderabad, Telangana, India Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields. **Preferred qualifications**: - Master's degree in relevant field. - Education in, or experience with, machine learning. - Experience in SQL, building dashboards, data...

  • Strategist, Scams, Trust and Safety, Ads and

    3 months ago

    Hyderabad, Telangana, India Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 2 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields. **Preferred qualifications**: - Master's degree in relevant field. - Education in, or experience with, machine learning. - Experience in SQL, building dashboards, data...

  • Senior director

    4 weeks ago

    Hyderabad, India Credence HR Services Full time

    Greetings from Credence HR Services !!We are hiring a Sr. Director of Trust & Safety for one of our MNC Client.Key Responsibilities:Develop and execute strategic plans to manage and scale Trust & Safety operations globally, ensuring alignment with organizational goals.Drive operational excellence and ensure a safe, secure, and inclusive environment for all...

  • Senior Director

    4 weeks ago

    Hyderabad, India Credence HR Services Full time

    Greetings from Credence HR Services !!We are hiring a Sr. Director of Trust & Safety for one of our MNC Client.Key Responsibilities:Develop and execute strategic plans to manage and scale Trust & Safety operations globally, ensuring alignment with organizational goals.Drive operational excellence and ensure a safe, secure, and inclusive environment for all...

  • Senior Director

    4 weeks ago

    Hyderabad, India Credence HR Services Full time

    Greetings from Credence HR Services !! We are hiring a Sr. Director of Trust & Safety for one of our MNC Client. Key Responsibilities: Develop and execute strategic plans to manage and scale Trust & Safety operations globally, ensuring alignment with organizational goals. Drive operational excellence and ensure a safe, secure, and inclusive environment for...

  • Senior Director

    4 weeks ago

    Hyderabad, India Credence HR Services Full time

    Greetings from Credence HR Services !!We are hiring a Sr. Director of Trust & Safety for one of our MNC Client.Key Responsibilities:Develop and execute strategic plans to manage and scale Trust & Safety operations globally, ensuring alignment with organizational goals.Drive operational excellence and ensure a safe, secure, and inclusive environment for all...

  • Assistant Vice President of Digital Marketing

    6 days ago

    Hyderabad, Telangana, India Vsplash Techlabs Pvt Ltd Full time

    Vsplash Techlabs Pvt Ltd is seeking an experienced Assistant Vice President of Digital Marketing to lead our customer's social ad campaigns, while managing a team of 10-15 members. The ideal candidate will have extensive experience in social media platform & paid marketing in the US market.The salary for this position is estimated to be around ₹1,600,000 -...

  • Assistant Vice President

    1 week ago

    Hyderabad, Telangana, India Genpact Full time

    We are seeking an accomplished Assistant Vice President - Quality Excellence to lead our Quality Assurance function at Genpact. As a key member of our senior leadership team, you will be responsible for developing and implementing strategies to drive quality excellence across our operations.Key Responsibilities:Develop and execute plans to improve overall...

  • Process Associate

    3 months ago

    Hyderabad, Telangana, India Genpact Full time

    **_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Process Associate

    4 months ago

    Hyderabad, Telangana, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Executive Vice President of Finance

    1 week ago

    Hyderabad, Telangana, India Graviti Pharmaceuticals Pvt Ltd Full time

    Join Our Team as Executive Vice President of FinanceAt Graviti Pharmaceuticals Pvt Ltd, we are seeking an exceptional Executive Vice President of Finance to lead our financial function. As a key member of our leadership team, you will drive strategic business finance decisions, manage financial planning, analysis, and reporting, and lead the development of...

  • Vice President of Operations

    6 days ago

    Hyderabad, Telangana, India Inventurus Knowledge Solutions Limited Full time

    Job DescriptionWe are seeking an experienced Vice President of Operations to lead our coding services team at Inventurus Knowledge Solutions Limited. As a key member of our leadership team, you will be responsible for ensuring the efficient and effective delivery of operations as per SLAs for all accounts aligned to them.Your primary focus will be on...

  • Credence HR Services | Senior Director

    4 weeks ago

    hyderabad, India Credence HR Services Full time

    Greetings from Credence HR Services !! We are hiring a Sr. Director of Trust & Safety for one of our MNC Client. Key Responsibilities: Develop and execute strategic plans to manage and scale Trust & Safety operations globally, ensuring alignment with organizational goals. Drive operational excellence and ensure a safe, secure, and inclusive environment for...