Assistant Vice President

3 days ago


Hyderabad, Telangana, India Genpact Full time

We are seeking an accomplished Assistant Vice President - Quality Excellence to lead our Quality Assurance function at Genpact. As a key member of our senior leadership team, you will be responsible for developing and implementing strategies to drive quality excellence across our operations.

Key Responsibilities:

  • Develop and execute plans to improve overall quality performance, ensuring alignment with business objectives and industry best practices.
  • Collaborate with cross-functional teams to identify and prioritize quality-related initiatives, allocating resources and expertise to drive success.
  • Cultivate strong relationships with Customer CxO, Process Owners, Genpact Operating Leaders, and Global leadership team, as well as other key internal partners.
  • Develop and maintain metrics and dashboards to track quality performance, identifying areas for improvement and implementing changes to optimize results.

Requirements:

  • A minimum of 10 years' experience in leading Quality Assurance functions for large teams of approximately 500+ people.
  • Expertise in complex data analysis and interpretation of L1/L2/L3 Data Deep Dives.
  • Prior exposure to Senior Client Management – Vendor Managers, CXOs.
  • Demonstrated experience in End Customer Support & Trust & Safety Operations.
  • A keen knack towards problem-solving and art of storytelling on performance trends/qualitative insights.
  • Excellent relationship management and interpersonal skills to partner effectively with key Partners and leaders internally and externally.

Salary Range:$150,000 - $200,000 per annum, depending on location and experience.



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