Cloud Support Trainee/Trainer
3 weeks ago
Job Description
Our organization is looking for a Cloud Support Trainees with 0-1 years’ experience, who is like to develop their career in support capabilities for the online infrastructure through live Support-Chat, Email, and Phone.
Roles
- A detailed understanding of the common technologies found in enterprise IT environments.
- Assist the daily operations of cloud department
- Provide support to the clients in terms of AWS and its services
- Interacting with clients, providing cloud support, and making recommendations based on client needs.
- Provide technical support for cloud-based issues about Azure, O365 and AWS
- Technology focused, self-motivated and proactive in problem solving.
- Keen interest in learning cloud technologies.
- Analyzing complex and/or sensitive events detected in Cloud environments.
- Independently debug complex product problems.
- Proactively maintain broad knowledge around cloud engineering trends and advancements
Requirements
- 0 to 1 year experience
- Good in oral and verbal communication.
- A drive to learn and bring in new ideas, test and implement them
- Basic understanding of cloud - Advantageous
- Knowledge of networking,AWS,Azure,Cloud Computing
- Hands on experience and understanding in MS office
- Basic understanding of customer service.
Job Type – Full-time
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