People & communication Services Agent

1 month ago


Chennai, India 282 KONE Elevator India P.Ltd Full time

Skills Required :

Experience and knowledge in different HR processes (master data, reporting, learning and development, reward and recognition, and talent management) Experience in using Workday and/or other HR solutions as an advantage. Experience of working in a shared service center. Experience in Voice based process will be an added advantage. Strong working language skills required for English, Hindi and at least 2 Indian regional languages (preferably Telugu or Kannada). All other languages are considered an asset. Empathy and true service mindset to ensure great employee experience for the service delivery. Promoting two-way communication with an exchange of information, opinion and feelings Actively listening to the input of others and summarizing information to ensure they have been understood. Willingness to work in different time zones / shifts to meet business requirements. Ability to create reports and analyze data. Problem solving skills. Quality focus

Responsibilities & Key activities:

Enable high quality and efficient HR Service delivery from P&C Services by contributing to the development, maintenance and improvement of P&C Services under the guidance from Head of P&C Services and the Center of Expertise organization. HR processes in scope cover the following process areas: master data, reporting, learning and development, reward and recognition, and talent management. Review the processes from centralized P&C Services delivery perspective to provide input for different stakeholders to ensure process alignment. Provide input for the Center of Expertise organization for process development through continuous improvement & LEAN methodology to simplify the ways of working. Train and coach P&C Services team regarding different HR process and tool related topics and support them in resolving queries relating to these. Participate to supporting and advising employees and managers in using HR tools and support them in different P&C processes related questions and administrative actions. Participate to processing different transactions and handling employee and managers queries. Respecting targets for quality and service level agreements. Executing quality checks at various stages of the process and keeping the quality statistics reporting up to date  Working closely together with other P&C colleagues within P&C Services, Center of Expertise and Unit HR roles to support business and provide smooth and consistent user experience. Reporting time and other process performance data based on request. Maintaining working instructions and knowledge base. Supporting process improvements and harmonization activities. Participation in team meetings, process analysis and improvement actions.

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