IT Service Desk Agent II
4 weeks ago
:The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity.Essential Functions:Incident Management:Receive, log, and manage incoming IT support requests from end-users via telephone, email, or other communication channels.Provide first-level diagnosis and resolution of technical issues, aiming for first-contact resolution whenever possible.User Communication:Provide clear, concise, and timely communication to users about the status of their issues, ensuring they are kept informed throughout the resolution process.Escalate unresolved incidents to the appropriate support teams or individuals, providing detailed information about the issue and steps taken for resolution.Documentation:Accurately record and document all details of the incident, including troubleshooting steps taken, in the Service Desk system.Utilize and contribute to the knowledge base for troubleshooting and resolution.Technical Support:Assist users with basic hardware, software, and network-related issues.Reset passwords, configure systems, and guide users through step-by-step solutions in a clear and user-friendly manner.Team Collaboration:Collaborate with Tier 2 and Tier 3 support teams for issue escalation, ensuring efficient and effective handovers.Share insights and learnings with peers, fostering a collaborative team environment.Continuous Improvement:Provide feedback on recurring issues and suggest improvements to reduce incident volume.Participate in training and development sessions to enhance technical skills and improve service delivery.Four years of College resulting in a Bachelor's Degree or equivalentN/A3-6 YearsExcellent verbal and written communication skills with a customer-first attitude. Provide Service Desk Services in English.Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.3 years of experience in a technical support or customer service role.Strong technical acumen with the ability to troubleshoot common hardware, software, and network issues.Ability to handle stressful situations with patience and professionalism.Proficient in using Service Desk software and tools.Basic knowledge of ITIL practices is a plus.Ability to work in rotational shifts to provide 24/7 support if required.For remote work scenarios, a reliable and fast internet connection is required to ensure seamless and effective service delivery.This position does not have employee direct reports but does serve as a "lead" role for others doing similar work.The work is primarily performed in an office or remote environment.
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IT Service Desk Agent Iii
2 weeks ago
Chennai, Tamil Nadu, India CBTS Full time**Job Purpose**: The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and in line with...
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IT Service Desk Agent Iii
2 weeks ago
Chennai, Tamil Nadu, India CBTS Full timeJob Purpose:The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and in line with the...
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IT Service Desk Agent II
2 weeks ago
Chennai, Tamil Nadu, India OnX Canada Full timeJob Description:The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity.Essential Functions:Incident Management:Receive, log, and manage...
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IT Service Desk Agent II
4 weeks ago
Chennai, India CBTS Full timeJob Description : The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. Essential Functions: Incident Management: ...
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IT Service Desk Agent II
2 weeks ago
Chennai, Tamil Nadu, India OnX Canada Full timeJob Description : The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. Essential Functions: Incident Management: ...
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IT Service Desk Agent II
3 months ago
Chennai, India Telcom Full timeJob Description : The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. Essential Functions: Incident Management: ...
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IT Service Desk Agent II
4 weeks ago
chennai, India CBTS Full timeJob Description : The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. Essential Functions: Incident Management: ...
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IT Service Desk Agent Ii
3 weeks ago
Chennai, Tamil Nadu, India CBTS India Full time**Job Purpose**: The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. **Essential Functions**: - **Incident Management**: - Provide...
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Service desk lead
2 weeks ago
Chennai, India Wipro Full timeRole Purpose The purpose of this role is to serve as a support, escalation point for the agents in solving issues presented to the Account Service Desk Do To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated...
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Service Desk Associate
4 weeks ago
Chennai, Tamil Nadu, India Bangalore Strategic Solution Full timePosition: Technical Support/Service Desk Agent - Level 1 Location: Chennai Job Summary: Key Responsibilities: - Serve as the primary point of contact for all IT-related inquiries from clients, full-time employees, vendors, and contractors. - Update ticket statuses regularly and provide timely updates to authorized users regarding the progress of their...
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Opening for IT Service Desk
4 weeks ago
Chennai, India @ Six Sigma Full timeJob DetailsRequirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations ChennaiRequired skillsIT Service...
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Opening for IT Service Desk
3 months ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...
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Opening for IT Service Desk
4 weeks ago
Chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required skills ...
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Opening for IT Service Desk
4 weeks ago
chennai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Opening for IT Service Desk Job Level Executive - Non-Managerial Job Description IT Service Desk No. of Openings 6 Job Domain IT Experience - Minimum - Maximum Science Skills IT Service Desk Expected Date Of Joining 2023-11-21 Joining Time 10 Days Salary 56667 Work Locations Chennai Required...
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Call Center Agent
2 weeks ago
Chennai, Tamil Nadu, India White Force Full timeJob Description: Name of the position: call Center Agent Experience: Min 1-4 Years from voice or Non-Voice background.Skills – Excellent CommunicationLocation – ChennaiSalary – UPTO 3.5 LPA Notice period - Immediate Joiners Job Description: Inbound/Outbound Calls II Good CommunicationPerform script (with necessary adjustments) to ensure consistency...
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Manager - Service Desk
1 week ago
Chennai, India DuPont Sustainable Solutions Full timeRole Overview: dss+ is looking for an experienced Service Desk Manager to lead the Service Desk team, drive the adoption and improvement of ITIL processes, and oversee daily IT service operations to provide effective customer service and meet business requirements. Ensures service levels are achieved and customer expectations are exceeded. The Service desk...
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Associate, Trading Services II
4 weeks ago
Chennai, India THE BANK OF NEW YORK MELLON CORPORATION Full timeAssociate, Trading Services II(Manager Gateway) Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the...
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Service Desk
2 weeks ago
Chennai, India Tata Consultancy Services Full timeEUC Service Desk Location: Mumbai and Chennai Total Exp range: 4 to 8 yrs
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Manager Service Desk
2 weeks ago
chennai, India dss+ Full timeRole Overview: dss+ is looking for an experienced Service Desk Manager to lead the Service Desk team, drive the adoption and improvement of ITIL processes, and oversee daily IT service operations to provide effective customer service and meet business requirements. Ensures service levels are achieved and customer expectations are exceeded. The Service...
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Service Desk Analyst
2 weeks ago
Chennai, Tamil Nadu, India Wipro Full timeRole Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar...
