People & Communication Services Agent

4 days ago


Chennai Tamil Nadu, India Kone Full time

**Skills Required**:

- Experience and knowledge in different HR processes (master data, reporting, learning and development, reward and recognition, and talent management)
- Experience in using Workday and/or other HR solutions as an advantage.
- Experience of working in a shared service center.
- Experience in Voice based process will be an added advantage.
- Strong working language skills required for **English, Hindi **and at least 2 Indian regional languages (preferably Telugu or Kannada). All other languages are considered an asset.
- Empathy and true service mindset to ensure great employee experience for the service delivery.
- Promoting two-way communication with an exchange of information, opinion and feelings
- Actively listening to the input of others and summarizing information to ensure they have been understood.
- Willingness to work in different time zones / shifts to meet business requirements.
- Ability to create reports and analyze data.
- Problem solving skills.
- Quality focus

**Responsibilities & Key activities**:

- Enable high quality and efficient HR Service delivery from P&C Services by contributing to the development, maintenance and improvement of P&C Services under the guidance from Head of P&C Services and the Center of Expertise organization.
- HR processes in scope cover the following process areas: master data, reporting, learning and development, reward and recognition, and talent management.
- Review the processes from centralized P&C Services delivery perspective to provide input for different stakeholders to ensure process alignment.
- Provide input for the Center of Expertise organization for process development through continuous improvement & LEAN methodology to simplify the ways of working.
- Train and coach P&C Services team regarding different HR process and tool related topics and support them in resolving queries relating to these.
- Participate to supporting and advising employees and managers in using HR tools and support them in different P&C processes related questions and administrative actions.
- Participate to processing different transactions and handling employee and managers queries.
- Respecting targets for quality and service level agreements. Executing quality checks at various stages of the process and keeping the quality statistics reporting up to date
- Working closely together with other P&C colleagues within P&C Services, Center of Expertise and Unit HR roles to support business and provide smooth and consistent user experience.
- Reporting time and other process performance data based on request.
- Maintaining working instructions and knowledge base.
- Supporting process improvements and harmonization activities.
- Participation in team meetings, process analysis and improvement actions.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _



  • Chennai, India 282 KONE Elevator India P.Ltd Full time

    Skills Required : Experience and knowledge in different HR processes (master data, reporting, learning and development, reward and recognition, and talent management) Experience in using Workday and/or other HR solutions as an advantage. Experience of working in a shared service center. Experience in Voice based process will be an added advantage. ...


  • Chennai, Tamil Nadu, India KONE Full time

    Skills Required : Experience and knowledge in different HR processes (master data, reporting, learning and development, reward and recognition, and talent management) Experience in using Workday and/or other HR solutions as an advantage. Experience of working in a shared service center. Experience in Voice based process will be an added advantage. ...


  • Chennai, Tamil Nadu, India Kone Full time

    Responsibilities: - Recruitment Strategy: HR recruiters develop and build the company’s recruitment strategy. - Goal Monitoring: They implement and monitor recruitment goals and targets. - Collaboration with Managers: They consult with internal team managers to create attractive vacancy notifications. - Advertising Positions: HR recruiters advertise open...


  • Chennai, Tamil Nadu, India CBTS Full time

    **Job Purpose**: The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and in line with...


  • Velachery, Chennai, Tamil Nadu, India Bifold Dynamix Full time

    **Job Title**: Customer Service Agent **Location**: Velachery, Chennai As a Customer Service Representative, you will be the first point of contact for your valued customers, providing them with support, assistance, and guidance to ensure a seamless experience. This role requires excellent communication skills, a positive attitude, and a genuine desire to...


  • Chennai, Tamil Nadu, India CBTS India Full time

    **Job Purpose**: The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. **Essential Functions**: - **Incident Management**: - Provide...


  • Chennai, Tamil Nadu, India CBTS India Full time

    **Job Purpose**: The IT Service Desk Agent (Tier 1) is the first point of contact for end-users seeking technical assistance for IT-related concerns. This role is pivotal in ensuring users receive timely and effective support, thereby maintaining optimal business continuity and productivity. **Essential Functions**: - **Incident Management**: - Provide...


  • Chennai, Tamil Nadu, India Kone Full time

    Did you know KONE moves over one billion people every day? In 2019, we had annual net sales of EUR 10 billion. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Job Title - Junior...


  • Anna Salai, Chennai, Tamil Nadu, India Workfreaks Corporate Services Private Limited Full time

    ommunicating with customers to answer questions about tickets, pricing, or flight schedules  Collecting payment from customers for airline tickets, including cash, credit card transactions, cheque.  Entering customer information into a computer system to issue tickets or update records  Ticketing agent jobs that involves processing electronic...


  • Chennai, Tamil Nadu, India Kone Full time

    Responsibilities: Recruitment Strategy: HR recruiters develop and build the company's recruitment strategy. Goal Monitoring: They implement and monitor recruitment goals and targets. Collaboration with Managers: They consult with internal team managers to create attractive vacancy notifications. Advertising Positions: HR recruiters advertise open positions...


  • Chennai, Tamil Nadu, India BNY Mellon Full time

    Overview Representative, People Service Delivery Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the...


  • Nandanam, Chennai, Tamil Nadu, India Genesis Placement Services Full time

    We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re...


  • Chennai, Tamil Nadu, India CBTS Full time

    Job Purpose:The Senior IT Service Desk Agent II serves as a key figure in our frontline IT support team. This role goes beyond the typical Tier 1 responsibilities, often acting as a shift lead and handling advanced issues that require deeper technical expertise. The Senior Agent ensures that support is provided efficiently, effectively, and in line with the...


  • Chennai, India Commonwealth Inclusive Growth Services Full time

    BC Agents empanelment is a continuous process. Those desirous of serving as a BC Agent, in the age group of 18 to 60, having passed minimum S.S.L.C., or equivalent examination and having clean records, may apply; their candidature shall be considered, whenever suitable vacancy arises.

  • Collection Agent

    4 days ago


    Velachery, Chennai, Tamil Nadu, India SYNERGYREVO GLOBAL BUSINESS SERVICE PVT LTD Full time

    **Collection Agent** Qualification :Minimum 12th pass or Any degree Job Profile: Hiring for Freshers / Experience - Voice Process (customer Support) Immediate Joiners within a week Required : Must have excellent communication in Tamil / English. Day shift only Work Location : Velachery Salary Net Rs. 10,000 to Rs. 15,000/ - No Of Positions: 10...

  • Sales Agent

    2 months ago


    Coimbatore, Tamil Nadu, India Vimishaitech Full time

    **Job Title: Sales Agent / Calling Agent** Location: Coimbatore, Tamil Nadu, India Minimum Experience: 2 years Maximum Experience: 3 years **Position Overview** The daily activities of a lead generation specialist include and not limited to: - Prospect leads through outbound calling - Qualify leads by levels of interest - Coordinate lead gen campaigns...

  • Sales Agent

    3 days ago


    Coimbatore, Tamil Nadu, India Vimishaitech Full time

    **Job Title: Sales Agent / Calling Agent** Location: Coimbatore, Tamil Nadu, India Minimum Experience: 2 years Maximum Experience: 3 years **Position Overview** The daily activities of a lead generation specialist include and not limited to: - Prospect leads through outbound calling - Qualify leads by levels of interest - Coordinate lead gen campaigns...


  • Chennai, Tamil Nadu, India Applanix Full time

    **Job level - P3** **Report To Manager PXBP** **Location Chennai **Position Summary** A hands-on role that will be responsible for strong business engagement in talent objectives, including but not limited to: performance management, employee relations, total rewards, coaching, change management, restructuring, succession planning, culture development and...

  • Collections Agent

    2 months ago


    Adambakkam, Chennai, Tamil Nadu, India NEW VISION GLOBAL INDUSTRIES PRIVATE LIMITED Full time

    **Greetings from New Vision Global Industries Private Limited,** We are looking for Collection agents with good communication skills **Education**: - Any Degree with good communication skills **Experience**: Working as a collections executive **Language**: - English (preferred) - Hindi will be an added advantage Salary As per the Company Norms **Job...

  • Travel Sales Agent

    2 weeks ago


    Coimbatore, Tamil Nadu, India Lavoro HR Solutations, Full time

    **Job Summary**: We are seeking a passionate and experienced Travel Sales Agent to join our team. You will be responsible for creating personalized travel itineraries, managing bookings, and providing top-notch customer service to ensure client satisfaction. **Key Responsibilities**: - Assist clients in finding travel packages that meet their needs by...