Senior Product Manager-Micro Business Loan

4 weeks ago


Mumbai, India IDFC FIRST Bank Full time

Role/ Job Title:  Senior Product Manager – Micro Business Loan

Function/ Department:  Micro Business Loans

Job Purpose:

As a Senior Product Manager, you will be a key driver in ensuring exceptional customer experiences for our FIRST STEP Micro Business Loan product. Your role will involve understanding customer needs, optimizing processes and enhancing service delivery.

Roles & Responsibilities:

Collaborate with cross-functional teams to design and implement customer-centric processes. Continuously monitor customer feedback and identify areas for improvement. Develop strategies to enhance customer satisfaction and loyalty. Work closely with training teams to ensure frontline staff have a deep understanding of the FIRST STEP Micro Business Loan product. Conduct regular training sessions to equip customer service representatives with accurate and up-to-date product knowledge. Handle complex customer queries and complaints related to the product. Escalate critical issues promptly to relevant stakeholders. Implement effective solutions to prevent recurring problems. Analyze existing customer service processes and identify bottlenecks. Propose and implement process improvements to enhance efficiency. Collaborate with IT teams to automate routine tasks. Ensure adherence to regulatory guidelines and internal policies. Conduct regular quality checks on customer interactions. Maintain accurate records of customer complaints and resolutions. Work closely with marketing and communication teams to create customer-friendly collateral. Ensure consistent messaging about the FIRST STEP Micro Business Loan across all touchpoints.

Education Qualification:

Graduation: BCA (Bachelor of Computer Applications) / BBA (Bachelor of Business Administration) / (Bachelor in Commerce) / (Bachelor in Technology) / . (Bachelor of Arts) / . (Bachelor in Engineering) / (Bachelor of Science).

Post-graduation: MBA (Master of Business Administration) / PGDM (Post Graduate Diploma in Management) / MCA (Master of Computer Application) / . (Master in Engineering) / (Master of Science) / (Master in Technology).

Experience: 5 - 10 years of experience in Customer Service, Product Management or similar role within the banking industry. Familiarity with Micro-Business lending products is a plus.



  • Mumbai, India IDFC FIRST Bank Full time

    Role/ Job Title:  Training Manager – Micro Business Loan Function/ Department:  Micro Business Loans Job Purpose: Training Manager will play a pivotal role in ensuring the successful implementation and growth of the First Step Micro Business Loan product. Primary responsibility will be to train and equip the bank’s retail staff with the...


  • Mumbai, India SaShr Consultants Full time

    Company DescriptionSaShr Consultants is an HR consultancy firm based in Mumbai. We have been entrusted to hire a Business Head-Micro LAP for an NBFC located at Andheri- Mumbai. Role DescriptionThis role will of Business Head-Micro LAP will be responsible to drive the overall business P&L across India. The company is currently in an expansion mode and is...


  • Mumbai, India SaShr Consultants Full time

    Company DescriptionSaShr Consultants is an HR consultancy firm based in Mumbai. We have been entrusted to hire a Business Head-Micro LAP for an NBFC located at Andheri- Mumbai. Role DescriptionThis role will of Business Head-Micro LAP will be responsible to drive the overall business P&L across India. The company is currently in an expansion mode and is...


  • mumbai city (andheri), India SaShr Consultants Full time

    Company DescriptionSaShr Consultants is an HR consultancy firm based in Mumbai. We have been entrusted to hire a Business Head-Micro LAP for an NBFC located at Andheri- Mumbai.Role DescriptionThis role will of Business Head-Micro LAP will be responsible to drive the overall business P&L across India. The company is currently in an expansion mode and is...

  • Home Loan Counselor

    3 days ago


    Mumbai, India Loan For India Full time

    Meet with customers to determine their needs and recommend the right loan products to help meet their goals. - Maintain an active knowledge base of all of the organization’s loan products and an understanding of the qualifications required of each applicant - Identify and recommend products that meets the customer’s needs and the organization’s lending...


  • mumbai city (andheri), India SaShr Consultants Full time

    Company Description SaShr Consultants is an HR consultancy firm based in Mumbai. We have been entrusted to hire a Business Head-Micro LAP for an NBFC located at Andheri- Mumbai. Role Description This role will of Business Head-Micro LAP will be responsible to drive the overall business P&L across India. The company is currently in an expansion mode and is...


  • Mumbai, India IDFC FIRST Bank Full time

    Role/ Job Title:  Associate Product Manager – Personal Loan Function/ Department:  Personal Loan Job Purpose: Primary role will be to Increase Profitability, Portfolio Quality, Total number of Customers and Number of Customer Acquisitions. Roles & Responsibilities: Support in implementing value propositions for Personal Loan lending...

  • Credit Manager

    3 days ago


    Mumbai, India Godrej Capital Full time

    Godrej Capital is a subsidiary of Godrej Industries and is the holding company for Godrej Housing finance & Godrej Finance. With a digital-first approach and a keen focus on customer-centric product innovation, Godrej Capital offers Home Loans, Loan Against Property, Property Loans, Business Loans and is positioned to diversify into other customer segments...

  • Credit Manager

    3 days ago


    mumbai, India Godrej Capital Full time

    Godrej Capital is a subsidiary of Godrej Industries and is the holding company for Godrej Housing finance & Godrej Finance. With a digital-first approach and a keen focus on customer-centric product innovation, Godrej Capital offers Home Loans, Loan Against Property, Property Loans, Business Loans and is positioned to diversify into other customer segments...

  • Credit Manager

    3 days ago


    Mumbai, India Godrej Capital Full time

    Godrej Capital is a subsidiary of Godrej Industries and is the holding company for Godrej Housing finance & Godrej Finance. With a digital-first approach and a keen focus on customer-centric product innovation, Godrej Capital offers Home Loans, Loan Against Property, Property Loans, Business Loans and is positioned to diversify into other customer segments...

  • Credit Manager

    3 days ago


    Mumbai, India Godrej Capital Full time

    Godrej Capital is a subsidiary of Godrej Industries and is the holding company for Godrej Housing finance & Godrej Finance. With a digital-first approach and a keen focus on customer-centric product innovation, Godrej Capital offers Home Loans, Loan Against Property, Property Loans, Business Loans and is positioned to diversify into other customer segments...


  • Mumbai, India V-Konnect Associates Full time

    Reference Code: - VK22624 - Job Title: **RSM - Micro LAP** - Category: - Job Description: - Manage P&L & OPEX of the region through growth in volume of business, expansion and overall profitability - Planning the targets for login, sanction, disbursement, distribution & collections through the branch teams and ensuring the targets are met - Drive a...


  • Mumbai/Navi Mumbai, India iimjobs Full time

    Senior Product Manager - Loan Origination/Lending - eCommerce Platform (Hiring from Fintech only)Hiring for Senior product Manager- Loan origination/lending for Product based ecommerce platform This position requires a candidate with a deep understanding of loan origionation systems, a strategic mindset, and the ability to collaborate across departments to...


  • Mumbai, India IDFC FIRST Bank Full time

    Job Title – Senior Product Manager - Business Banking  Function – Retail Banking Job Purpose: Scope out and deliver products to meet the Business Banking value proposition for the Bank Guide, nurture and work with Sales teams to build capability and ensure superior delivery to the customer Work within the compliance boundaries set by...


  • Mumbai, India Piramal Capital & Housing Finance Limited Full time

    Job descriptionProduct ManagementDeveloping New Products and Schemes and modification in existing products in the secured business loan segment (Small ticket/Micro-LAP)Approval, Rollout & Training of new product and schemes to all stakeholdersMonitoring performance and profitability of schemes and products Process, Policy ManagementWork along with other...


  • Mumbai, India iimjobs Full time

    Senior Manager Product- Business LendingJob Profile: Drive and scale our Business Loans proposition targeted to MSME businessesKey Responsibilities:- Build, drive and implement relevant product offerings/ programs to drive Lending to MSME businesses- Manage Product P&L and drive productivity and other key KPIs of the business- Responsible for driving product...


  • Mumbai Metropolitan Region, India Piramal Capital & Housing Finance Limited Full time

    Job descriptionProduct ManagementDeveloping New Products and Schemes and modification in existing products in the secured business loan segment (Small ticket/Micro-LAP)Approval, Rollout & Training of new product and schemes to all stakeholdersMonitoring performance and profitability of schemes and products Process, Policy ManagementWork along with other...


  • Mumbai Metropolitan Region, India Piramal Capital & Housing Finance Limited Full time

    Job description Product Management Developing New Products and Schemes and modification in existing products in the secured business loan segment (Small ticket/Micro-LAP) Approval, Rollout & Training of new product and schemes to all stakeholders Monitoring performance and profitability of schemes and products Process, Policy Management Work along with...


  • Mumbai, India IDFC FIRST Bank Full time

    Role/ Job Title:  Product Manager – Consumer Durables Loan Function/ Department:  Retail Banking Job Purpose: The role entails scaling up the Consumer Durable Loan lending business by managing existing product suite, creating/ managing new product development, initiatives in most cost efficient and technology effective manner. This role includes...


  • Mumbai, India Godrej Capital Full time

    Godrej Capital is a subsidiary of Godrej Industries and is the holding company for Godrej Housing finance & Godrej Finance. With a digital-first approach and a keen focus on customer-centric product innovation, Godrej Capital offers Home Loans, Loan Against Property, Property Loans, Business Loans and is positioned to diversify into other customer segments...