Outage handling Specialist

3 weeks ago

Bengaluru, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

What you'll do

As an IT Technology Services Specialist, you will be responsible for: 

Resolving incidents including major incidents (production and non-production systems) and analysis of the problem to find a permanent fix 

Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. 

Ready to work in shifts and weekends. (No night shift) 

Presentation to senior management on incident trend, analysis and action plan 

Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs 

Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team 

Coordination of international teams in global projects / crisis handling / de-escalation initiatives 

Driving war rooms for critical escalations 

The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster 

What you bring-

BE / B.Tech / MCA from a well reputed institute 

SAP NetWeaver Certified Technology Consultant 

ITIL Foundation certified 

Project member in an international environment and able to work effectively in international and virtual teams 

Capable in technical documentation and creation of knowledge-based assets (KBAs) 

Customer centric 

Continuous learner and faster adopter of new technology / process 

Analytical and solution-oriented thinker 

Expert grade communicator with good networking skills 

Willing to work during APJ / EMEA working hours 

4+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc. 

Work experience in dealing with customer incidents 

Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases. 

Good Knowledge of Network and Storage 

Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector 

Exposure to ITIL framework

Experience of safeguarding Customer relationship

Meet the Team

As part of Enterprise Cloud Services (ECS), ECS Delivery (formerly HANA Enterprise Cloud Delivery) is responsible for running customer landscapes around the globe in a 24x7 operations model. We operate a variety of important and business critical SAP systems and applications embedded in an international delivery approach. We are responsible for building and operating the external customer systems for HEC. 

Within ECS Delivery Technical Operations, Incident Management is a service area, with focus on improving customer experience with HANA Enterprise Cloud and ensuring at least 99.99% availability, faster turn-around time, best-in-class quality with ambitious SLAs. 

For the Delivery Center in Bengaluru, India, we are looking for an IT Technology Sr. Consultant as Basis / application support expert with a strong technical background for supporting incident management in the Managed Cloud Delivery environment. Driving continuous improvement is our focus to increase operation, availability and efficiency. 

#SAPECSCareers

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