Apply Now Application Support Specialist

1 week ago


Bengaluru, Karnataka, India Lumen Technologies Full time
Application Support Specialist

Designation:
Information Systems Consultant

Location:
Bangalore, Experience: 3-10 years

Seeking Immediate Joiners or Candidates in Notice Period

Essenstial Skills:
JAVA application production support, Application Support-Java J2EE, Experience - Intential,. Workflow application handling and Production support application Experience.

Desired Skill :
UNIX and PL /SQL

Job Description:

  • Minimum of 8 + years of handson experience in JAVA application production support.
  • Experience in JAVA/J2EE and Microservices application handling
  • Able to work independently & coordinate with US team
  • Ability to analyze data issues, production issues, performance issues etc.
  • Conduct Working calls and coordinate Business/Planning teams to identify the root cause and provide appropriate solution.
  • Should be able to write simple queries to pull up data.
  • Experience in Telecom domain.
  • Description:
  • Responsible for troubleshooting the technical issues and providing corrective solutions with a strong customer focus.
  • Coordination handling for application Interface with other support groups. Application outage management handling.
  • Handling the Order flow through tickets for Enterprise in the areas of Network Design
  • Customer tickets closure as per ITOT (In today out today) Goals and Escalation tickets handling.
  • Responsible to work for Highly priced orders and fulfillment as per Customer SLA
  • End to end resolution and Stabilization activities for the daily tasks
  • Verify accuracy and completeness of documented solutions to production incidents.
  • Active participation in all the calls with onshore and offshore including SWAT calls for respective applications.
  • Handling of Fulfill Ad-hoc requests from business partners to support company operations.
  • Guide the team through tough technical and complex issues, on need basis.
  • End to end analysis of data and corrections across the platform
  • Handling rotational shifts with 24*7 coverage


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