(Urgent) Application Support Specialist

3 days ago

Bengaluru, India Lumen Technologies Full time
Application Support Specialist

Designation: Information Systems Consultant

Location: Bangalore, Experience: 3-10 years

Seeking Immediate Joiners or Candidates in Notice Period

Essenstial Skills:

JAVA application production support, Application Support-Java J2EE, Experience - Intential,. Workflow application handling and Production support application Experience. Desired Skill : UNIX and PL /SQL

Job Description:

- Minimum of 8 + years of hands-on experience in JAVA application production support.- Experience in JAVA/J2EE and Microservices application handling- Able to work independently & coordinate with US team- Ability to analyze data issues, production issues, performance issues etc.- Conduct Working calls and coordinate Business/Planning teams to identify the root cause and provide appropriate solution.- Should be able to write simple queries to pull up data.- Experience in Telecom domain.- Description:

• Responsible for troubleshooting the technical issues and providing corrective solutions with a strong customer focus.

• Coordination handling for application Interface with other support groups. Application outage management handling.

• Handling the Order flow through tickets for Enterprise in the areas of Network Design

• Customer tickets closure as per ITOT (In today out today) Goals and Escalation tickets handling.

• Responsible to work for Highly priced orders and fulfillment as per Customer SLA

• End to end resolution and Stabilization activities for the daily tasks

• Verify accuracy and completeness of documented solutions to production incidents.

• Active participation in all the calls with onshore and offshore including SWAT calls for respective applications.

• Handling of Fulfill Ad-hoc requests from business partners to support company operations.

• Guide the team through tough technical and complex issues, on need basis.

• End to end analysis of data and corrections across the platform

• Handling rotational shifts with 24*7 coverage

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