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Application Support Specialist
1 week ago
Application Support Specialist
Designation: Information Systems Consultant
Location: Bangalore, Experience: 3-10 years
Seeking Immediate Joiners or Candidates in Notice Period
Essenstial Skills:
JAVA application production support, Application Support-Java J2EE, Experience - Intential,. Workflow application handling and Production support application Experience. Desired Skill : UNIX and PL /SQL
Job Description:
- Minimum of 8 + years of hands-on experience in JAVA application production support.
- Experience in JAVA/J2EE and Microservices application handling
- Able to work independently & coordinate with US team
- Ability to analyze data issues, production issues, performance issues etc.
- Conduct Working calls and coordinate Business/Planning teams to identify the root cause and provide appropriate solution.
- Should be able to write simple queries to pull up data.
- Experience in Telecom domain.
- Description:
• Responsible for troubleshooting the technical issues and providing corrective solutions with a strong customer focus.
• Coordination handling for application Interface with other support groups. Application outage management handling.
• Handling the Order flow through tickets for Enterprise in the areas of Network Design
• Customer tickets closure as per ITOT (In today out today) Goals and Escalation tickets handling.
• Responsible to work for Highly priced orders and fulfillment as per Customer SLA
• End to end resolution and Stabilization activities for the daily tasks
• Verify accuracy and completeness of documented solutions to production incidents.
• Active participation in all the calls with onshore and offshore including SWAT calls for respective applications.
• Handling of Fulfill Ad-hoc requests from business partners to support company operations.
• Guide the team through tough technical and complex issues, on need basis.
• End to end analysis of data and corrections across the platform
• Handling rotational shifts with 24*7 coverage
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