Outage handling Specialist

1 week ago

Bengaluru, Karnataka, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

What you'll do

As an IT Technology Services Specialist, you will be responsible for:

  • Resolving incidents including major incidents (production and non-production systems) and analysis of the problem to find a permanent fix
  • Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
  • Ready to work in shifts and weekends. (No night shift)
  • Presentation to senior management on incident trend, analysis and action plan
  • Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
  • Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
  • Coordination of international teams in global projects / crisis handling / de-escalation initiatives
  • Driving war rooms for critical escalations
  • The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster

What you bring-

  • BE / B.Tech / MCA from a well reputed institute
  • SAP NetWeaver Certified Technology Consultant
  • ITIL Foundation certified
  • Project member in an international environment and able to work effectively in international and virtual teams
  • Capable in technical documentation and creation of knowledge-based assets (KBAs)
  • Customer centric
  • Continuous learner and faster adopter of new technology / process
  • Analytical and solution-oriented thinker
  • Expert grade communicator with good networking skills
  • Willing to work during APJ / EMEA working hours
  • 4+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc.
  • Work experience in dealing with customer incidents
  • Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases.
  • Good Knowledge of Network and Storage
  • Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
  • Exposure to ITIL framework
  • Experience of safeguarding Customer relationship

Meet the Team

As part of Enterprise Cloud Services (ECS), ECS Delivery (formerly HANA Enterprise Cloud Delivery) is responsible for running customer landscapes around the globe in a 24x7 operations model. We operate a variety of important and business critical SAP systems and applications embedded in an international delivery approach. We are responsible for building and operating the external customer systems for HEC.

Within ECS Delivery Technical Operations, Incident Management is a service area, with focus on improving customer experience with HANA Enterprise Cloud and ensuring at least 99.99% availability, faster turn-around time, best-in-class quality with ambitious SLAs.

For the Delivery Center in Bengaluru, India, we are looking for an IT Technology Sr. Consultant as Basis / application support expert with a strong technical background for supporting incident management in the Managed Cloud Delivery environment. Driving continuous improvement is our focus to increase operation, availability and efficiency.

#SAPECSCareers

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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