Support Specialist II, Customer Support
1 week ago
Support Specialist II.
The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest quality responses to incoming user questions.
This role will report to a Customer Support Manager/ Senior Manager and will contribute directly to Vimeo's Support efforts – with focus on troubleshooting and responding to escalated issues, contributing towards insights reporting, and collaborating with teammates to ensure the highest quality support.
What your day will look like:
Deliver high-quality, timely responses to support tickets transferred by the Service Desk and provide outbound call support to our customers as requested.
Focus in one or more specific product support area(s)/vertical(s) to handle, and resolve issues and cases requiring highly customized responses and/or additional troubleshootingCollaborate with Support teammates around the globe to help manage ticket queues and troubleshoot issues reported by users as well as staffContribute to support-related documentation, processes, and workflowsProvide DESS services to our Platinum customer to ensure customer expectations and satisfaction are metAssist in tracking and reporting on customer pain points, feature requests, and other feedback to be shared with Product and Engineering stakeholdersBe an expert in all things Vimeo so that you can effortlessly translate complicated technical concepts into direct and effective terms for customers to understandRun point on outages or other severe issues, updating our public-facing status page and updating the global Support team as there are developmentsOther projects as assignedKnowledge, skills, and abilities:2+ years in a support/customer service role/experience and a passion for archiving the highest level of customer satisfaction.
Familiarity with video technology and other technical concepts and processesExperience troubleshooting different Apps including iOS, Android, Roku, etc.Experience troubleshooting websites using basic tools such as Google Console/VPN etc.
Entry level HTML/CSS/JavaScript development is a plusExcellent written and spoken english communication skills.
A knack for investigating unexpected technical issues and determining the cause(s).Ability to support our global customer base in a 24/7/365 environment.
A quick learner, that thrives in a fast paced, high energy environmentExperience in a omni-channel support organization, providing support via tickets, phone and chatProactive mindset in approaching day to day workExperience with Zendesk or other ticketing systems a plusAbout Us:
Vimeo (
NASDAQ:
VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life.
We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month.
Learn more at Vimeo is headquartered in New York City with offices around the world.At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community.
We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
-
Support Specialist II, Customer Support
1 week ago
Bengaluru, Karnataka, India Livestream Full timeSupport Specialist II Vimeo's Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to oversee our Support efforts as a Support Specialist II. The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the...
-
Support Specialist II, Customer Support
1 week ago
Bengaluru, Karnataka, India Livestream Full timeSupport Specialist IIVimeo's Customer Support team is searching for a hardworking, technical, passionate, and analytical independent contributor to oversee our Support efforts as aSupport Specialist II.The ideal candidate will thrive in a fast-paced environment and have a passion for deep-diving into technical troubleshooting and providing the highest...
-
Customer Support
1 week ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name: Altruist Technology Private LimitedProcess: Ezeetap HQRole: Customer SupportQualification: Degree MandatoryLanguage: English and HindiExperience: 1 Years of Experience in Customer SupportSalary: 23KCTCLocation: Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068Pay: ₹23,000.00 per...
-
Customer Support
1 week ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name : Altruist TechnologyDesignation: Customer Support (Semi Voice Process)Languages: English + Hindi or Tamil or TeluguExperienced should be in BPO CompanySalary: 25K CTCLocation: Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,BengaluruSalary: ₹25,000.00 per monthSchedule: Day shiftSupplemental pay types: Performance...
-
Support Specialist I, Customer Support
1 week ago
Bengaluru, Karnataka, India Livestream Full timeAt Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do: Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7...
-
Customer support
1 week ago
Bengaluru, Karnataka, India unleashtek Full timeHi ,Greetings of the DayWe have Immediate Openings for customer support for USA processMarketing support specialists perform tasks that are related to marketing and promoting products. .They are responsible for collaborating with other marketing professionals and sales staff and may be involved in shaping the brand message for the company or for specific...
-
Customer Quality Support Specialist I
1 week ago
Bengaluru, Karnataka, India Mouser Electronics Full timeJOB DESCRIPTIONTitle: Customer Quality Support Specialist ILocation: IndiaThe Customer Quality Support Specialist (CQS) is responsible to support Mouser's Quality processes for Corrective Actions, requests for Manufacturer Certificate of Conformance, PPAP/IMDS requests and reporting of Customer Scorecards. The CQS should understand the customer and vendor...
-
Customer Quality Support Specialist I
1 week ago
Bengaluru, Karnataka, India Mouser Electronics Full timeJOB DESCRIPTION Title: Customer Quality Support Specialist I Location: India The Customer Quality Support Specialist (CQS) is responsible to support Mouser's Quality processes for Corrective Actions, requests for Manufacturer Certificate of Conformance, PPAP/IMDS requests and reporting of Customer Scorecards. The CQS should understand the customer and...
-
Support Specialist- Tier 1
1 week ago
Bengaluru, Karnataka, India Pinkerton Full timeJob Summary: The Support Specialist- Tier 1 assigned to one of Pinkerton largest global clients, will be a part of the global help desk team who are collectively responsible for responding to reported security device issues from hundreds of locations around the world. The Specialist is responsible for the intake of reported security device issues,...
-
Support Specialist
1 week ago
Bengaluru, Karnataka, India Spectrum Consultants India Private Limited Full timeSupport Specialist - Licensing Full Stack SummaryExperience Required:YearsJob Term:PermanentLocation:BangaloreCategory:ERP Development/SupportWorld's leading semiconductor IP company.Job Overview:Based in our Bengaluru office on a 16x5 shift pattern with on call on a rota basis.Focused initially on specialist Level 2 and Level 3 operational support and...
-
Software Support Specialist
1 week ago
Bengaluru, Karnataka, India Kardex Full timeKardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...
-
IT Support Specialist
1 week ago
Bengaluru, Karnataka, India Databricks Full timeGAQ323R7MissionDatabricks is seeking an experiencedIT Support Specialistto enhance and optimize our business processes, focusing on both daily user support and significant project initiatives. Situated in our Bangalore office, this role requires a seasoned professional capable of managing high-level technical challenges and driving forward IT projects that...
-
Software Support Specialist
1 week ago
Bengaluru, Karnataka, India Kardex Full timeKardex India Pvt Ltd is seeking a motivated self-starter to join our India Life Cycle Service (LCS) Team in the role of Software Support Specialist to be based in Bangalore.As Software Support Specialist, you are responsible for the entire range of remote software services such as troubleshooting including the up and down stream to all connected systems,...
-
Support Specialist- Tier 1
1 week ago
Bengaluru, Karnataka, India Pinkerton Consulting & Investigations, Inc. Full timeThe Support Specialist- Tier 1 assigned to one of Pinkerton largest global clients, will be a part of the global help desk team who are collectively responsible for responding to reported security device issues from hundreds of locations around the world.The Specialist is responsible for the intake of reported security device issues, programming and triage...
-
Support Specialist- Tier 1
1 month ago
Bengaluru, Karnataka, India Pinkerton Full timeSupport Specialist- Tier 1Bangalore, Karnataka - India We are as invested in your career as you are.As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means...
-
Support Specialist- Tier 1
1 week ago
Bengaluru, Karnataka, India Pinkerton Full timeSupport Specialist- Tier 1Bangalore, Karnataka - India We are as invested in your career as you are.As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means...
-
Support Specialist- Tier 1
3 weeks ago
Bengaluru, Karnataka, India Pinkerton Full timeSupport Specialist- Tier 1Bangalore, Karnataka - India We are as invested in your career as you are.As you navigate through these uncertain times, know that Pinkerton has been a stable, thriving corporation for over 170 years. As recognized leaders around the globe in the corporate risk management industry, you can rest assured that joining us now means...
-
Support and Services Specialist
1 week ago
Bengaluru, Karnataka, India Jabra Full timeWould you like the opportunity to work closely with high-performing teams in India ? Do you thrive in an environment which values autonomy, ownership and creativity ? Jabra India is currently on a look out for an exceptional Support Specialist, to join our Jabra Team. As part of the Product Support Team, the Support Specialist will assure customer focused...
-
Customer Support Engineer
1 week ago
Bengaluru, Karnataka, India Ladybird Web Solution Pvt Ltd Full timeOverviewWe are looking for professionals who want to work for a support team. If you're a motivated self-starter, possess strong customer service and technical problem-solving skills and will not rest until a problem is solved, you could be the hero we're looking for You will work on Faveo HelpdeskSo, are you ready?Who are we looking for?Experience : Fresher...
-
IT Support Specialist
1 week ago
Bengaluru, Karnataka, India Databricks Full timeGAQ323R7MissionDatabricks is seeking an experienced IT Support Specialist to enhance and optimize our business processes, focusing on both daily user support and significant project initiatives. Situated in our Bangalore office, this role requires a seasoned professional capable of managing high-level technical challenges and driving forward IT projects that...