PMS complaint Handling

1 week ago

Bengaluru, India HTC Global Services Full time
Exp- 4- 6 years

Location – BangaloreNotice period – Immediate.Description:PMS and complaint handling, Medical Device Software domain

Mandatory Skill Required"Knowledge in the area of Complaint handling and PMS for Medical productsKnowledge of Software product development"

Good to Have/Optional Skills"Trackwise tool ", CAPA

Job Responsibilities"Work with a variety of diverse persons within the company such as Engineers, Scientists, Clinical Specialists, Field Service & Application Engineers, and Manufacturing personnel to facilitate the complaint handling process globallyEvaluate customer feedback, service records, and other sources of customer and internal for possible complaint.Initiate complaint in process and applicable tool.Evaluate incoming data and determine if it is sufficient to understand the nature of the complaintCommunicate with customers, call center reps and FSEs to gather more data on complaints as neededAssess if the Risk assessment is covering the hazard in the complaintComplete all needed records in a timely and accurate mannerConfirm complaint condition and determine corrective action (including CAPA as needed)Communicate with complainant as needed to follow up on and resolve complaint; follow up with end user/customer via complaint submitter when neededEvaluates, investigates, and resolves complaintsCompletes initial assessment of reportability and escalates to manager to determine action, when necessary.Analyzes complaint data, gathers additional data as needed, and partners cross functionally to share feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations, and resolves complaints."

Relevant candidate with strong exp can reach out to me over the mail

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