Team Leader

3 weeks ago

Bengaluru, India Novo Nordisk AS Full time

Department: Customer Complaints - Global Business Services (CC GBS)

Are you a natural leader with a passion for leading a team that makes difference for patients all over the world? Do you have experience in complaint management of marketed products and quality assurance? We are looking for a dedicated and skilled Team Leader to join our Customer Complaints GBS team in NN Quality GBS. If you are ready to take on a challenging role and make a difference in the lives of patients using our products, read on and apply today for a life-changing career.

The position
As a Team Leader – Customer Complaints, you will:

Manage and develop the CC GBS Team, ensuring the team delivers timely and high-quality customer complaint handling. Oversee the handling of zero sample complaints, triage/evaluation of customer complaints, customer feedback, and offline technical complaints. Drive the implementation of strategy and direction for CC GBS team, in line with ODP and the strategic longer-term direction for Customer Complaints Act as an active member of NNQ India extended management, contributing to the overall success of the department. Ensure occupational health and safety standards are met within the team.

Qualifications
To excel in this role, we are looking for candidates with the following qualifications:

Bachelor’s/Master’s degree or equivalent. An educational background in Life sciences is preferred. Overall 7+ years of Pharma industry experience with minimum 3 years of experience in any related Quality processes, preferably in handling product complaints/quality complaints or similar case handling operations Ongoing supplementary training on relevant areas like Leadership, project execution, Quality, management and GxP processes Good understanding of service management and operations management and ability to bring in Servant leadership style in practice Effective stakeholder management skills and should have previous experience of working across cultures/cross-cultural teams Quality mindset with constant focus on continuous improvement, simplicity, and customer satisfaction Strong analytical skills with good negotiation, collaboration, decision making skills Ability to provide support and induce stability using trust, empowerment, and delegation actively Value different perspectives and display inclusive and cooperative behaviour, proactive and can quickly adapt to new and changing environments Excellent oral and written communication skills

.
About the department
The Customer Complaints GBS Team is a vital part of NN Quality GBS. This team consists of a group of experienced professionals who primarily handle customer complaints received without samples across Novo Nordisk. It is an extended team of Customer Complaints Department in Denmark working on end-to-end process for Customer Complaints received for all NNQ products and devices. We, in Customer Complaints department are more than 80 colleagues organized into 10 different teams, spread across Denmark, India and US. You will be leading a team consisting of 10-15 dedicated employees.

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