Team Leader

3 weeks ago


Bengaluru, Karnataka, India timesjobs Full time

JOB DETAILS

  • He/She will be responsible for a team of 50-60 associates
  • Meet or exceed KRA's of all team members such as agents
  • Be directly responsible for the overall performance of team members
  • Participate innew-hire interviews
  • Conduct performance reviews and team meetings
  • Conduct monitoring and coaching sessions.
  • Coordinate with training and quality assurance to identify systemic quality-improvement opportunities.
  • Represent the team on special projects/initiatives
  • Achieve Productivity requirements and performance delivery as outlined via Operation scorecard
  • Participate in performance improvement task forces as needed and look at continuously raising the bar for Customer satisfaction
  • Demonstrated flexibility and contributions to creating a team environment
  • Ensuring customer is advised appropriately, regulations and disclaimers are given as per the process guidelines

FUNCTIONAL AREA

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