Team Leader

7 days ago

Bengaluru, Karnataka, India BCD Travel Full time

Job Description

Bring your passion and energy to our growing team. We're hiring

Team Leader

Full Time, Bangalore India

As a Team Leader, you will

Be the first person in the market and really a pioneer.

Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel arrangements, fulfilling travel bookings for Movie, Television and other entertainment industry production units. Also arranging business travel for Employees and Candidates. Customer service is at the core of this role and the incumbent must be able to go above and beyond the call of duty to provide an exceptional customer experience, embrace changes, and thrives in a fast-pace environment. You shall also be responsible for day-to-day management of a travel consultant team, including managing key performance indicator, workload, providing assistance and coaching.

This position performs at an expert/senior level and demonstrates an extensive knowledge and understanding and of all areas in the travel industry.

Responsible for the quality of his team and therefore must follow up complaints/compliments in the system.

Responsible for accurately and efficiently handling incoming requests via multiple channels ( phone, email, etc.) and providing proactive travel consultation.

Review team issues, determine root causes, alternative solutions and provide feedback to the individual and the team.

Performs according the contractually agreed SLA.

Proactively provides feedback to management to avoid future customer issues.

Identify errors and report. Inspires the team to uphold a high standard of service excellence.

Book reservations for air travel, hotel and car rentals, with accuracy as and when required.

Handle Travel arrangements with complete confidentiality and offering high touch services.

Arrange innovative and creative special services as requested by the client.

Solve problems on the spot using various tools and expert communication skills. Own problems throughout the lifecycle of issue and be available to respond as necessary.

Able to make independent decisions under difficult situations.

Must be able to work in a 'self-directed" environment as well as be a team player.

Maintains, and seeks expansion of current knowledge and have a growth mindset.

Achieve individual and contractual service level goals related to telephone, quality, and . productivity.

Maintain client profiles, ensuring specials requests and reward program information are included, such as frequent flyer / driver / hotel stay.

Ensure optimum customer service through effective use of phone systems and positive telephone service techniques and email etiquettes.

Know and properly use airline terminology, codes, fare basis, airline rules and tariffs, resource guides and industry contacts. Remain informed of all airline rules and regulations and current affairs.

Communicate information to clients accurately and appropriately. Assume and perform other duties and responsibilities not specifically outlined herein, as and when requested.

About you

Ideally you will have 5 to 7 years of relevant work experience as a Team Leader. Strong knowledge of managing travel request not only for travel with in and from India but also regionally (APAC) as well as Globally as this person will support request from other markets as part of after office hours services or/and on need basis.

Prior experience of working as an implant will be preferred
Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and demonstrating excellent problem-solving skills.
Strong interpersonal skills and professionalism.
Strong international booking and ticketing knowledge in complex multi-sector and round the world routing departing from all major global hubs, including domestic travel within USA.
Demonstrate above average productivity level.
Proficiency on GDS system mandatory
Demonstrate internet research skills for clients' information.
Ability to deliver high levels of customer service to travellers.
The ideal candidate must be willing to work weekends and be able to deal with on call provision for after office hours/weekends/PH. Overall someone who be flexible in regards to operating hours.

About us:

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about .

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it Hear why people join BCD and more about the great perks of .

You'll be offered

Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated

  • Team Leader

    1 month ago

    Bengaluru, Karnataka, India timesjobs Full time

    JOB DETAILSHe/She will be responsible for a team of 50-60 associatesMeet or exceed KRA's of all team members such as agentsBe directly responsible for the overall performance of team membersParticipate innew-hire interviewsConduct performance reviews and team meetingsConduct monitoring and coaching sessions.Coordinate with training and quality assurance to...

  • Team Leader

    3 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    JOB DETAILSHe/She will be responsible for a team of 50-60 associatesMeet or exceed KRA's of all team members such as agentsBe directly responsible for the overall performance of team membersParticipate innew-hire interviewsConduct performance reviews and team meetingsConduct monitoring and coaching sessions.Coordinate with training and quality assurance to...

  • Team Leader

    1 month ago

    Bengaluru, Karnataka, India SEVEN CONSULTANCY Full time

    Apply for Team Leader, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 5 Year of Experience on

  • Team Leader

    3 weeks ago

    Bengaluru, Karnataka, India SEVEN CONSULTANCY Full time

    Apply for Team Leader, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 5 Year of Experience on

  • Team Leader

    4 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Team Leader - Inside SalesAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and...

  • Team Leader

    7 days ago

    Bengaluru, Karnataka, India timesjobs Full time

    Team Leader - Inside SalesAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and...

  • Team Leader

    3 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Team Leader - Inside SalesAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and...

  • Team Leader

    4 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewTE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining relationships with...

  • Team Leader

    3 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewTE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining relationships with...

  • Team Leader

    7 days ago

    Bengaluru, Karnataka, India GKN Automotive Full time

    Team Leader - Systems ManagementAt GKN Automotive, we are passionate about building Systems that solves the most complex challenges in the Automotive industry. We've spent more than 20 years at the forefront of innovation, working with most major OEMs to deliver Electronic Control Units (ECUs). Our eDrive technology is now powering over two million vehicles...

  • Team Leader

    7 days ago

    Bengaluru, Karnataka, India Novo Nordisk AS Full time

    Department - Finance GBS Are you an experienced finance professional with a knack for leading teams and achieving results? Thrive in a fast-paced environment? We're seeking a Team Leader to join our Cash Application (O2C) team in Finance GBS. If you're up for a challenge and ready to make an impact, keep reading for a career opportunity. About the...

  • Team Leader

    7 days ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    About the job:At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job Overview:TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining...

  • Team Leader

    7 days ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining...

  • Team Leader

    7 days ago

    Bengaluru, Karnataka, India Novo Nordisk Full time

    Department: Customer Complaints - Global Business Services (CC GBS) Are you a natural leader with a passion for leading a team that makes difference for patients all over the world? Do you have experience in complaint management of marketed products and quality assurance? We are looking for a dedicated and skilled Team Leader to join our Customer Complaints...

  • Team Leader

    7 days ago

    Bengaluru, Karnataka, India SAFFRONCONSULTANCY SERVICES Full time

    Responsible In Managing The Team of 20 to 30 Agents. Setting And Meeting Performance Targets for Accuracy, Efficiency, and Quality Ensuring meeting Clint sSLA. Monitor and Track the performance with respect to SLA s, Client satisfaction. Maintaining Up-to-date Knowledge of Processdevelopments. Assist with Assistant.Manager/Manager from the end User s Point...

  • Team Leader

    7 days ago

    Bengaluru, Karnataka, India Novo Nordisk Full time

    Department – Finance GBSAre you a seasoned finance professional with a knack for leading teams and achieving results? Do you thrive in a dynamic and fast-paced setting? We're in the lookout for a Team Leader to join our Cash Application (O2C) team within Finance GBS. If you're ready to tackle a new challenge and make an impact, keep reading and submit your...

  • Team Leader

    7 days ago

    Bengaluru, Karnataka, India SLK Full time

    Company Name: SLK Software Private Limited BASIC INFORMATION ON THE POSITION Position Name: Team Leader - Testing Mandatory/Required Skills & Location Location: Mandatory/Required Skills : PURPOSE OF THE ROLE Test Lead handles end to end testing project/program and is responsible for all phases of the STLC cycle including test...

  • Team Leader

    1 month ago

    Bengaluru, Karnataka, India Allstate Insurance Company Full time

    Hiring a Team LeaderThe person would be responsible for managing a team of Associate / Sr. Associate, responsible for assisting claims professionals or a Field office by performing analysis or activities related to customer satisfaction, loss, and expense management, or other claim activity. Support may include clerical data entry, processing claims,...

  • Team Leader

    7 days ago

    Bengaluru, Karnataka, India SLK Full time

    Company Name: SLK Software Private Limited About SLK SLK is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership, led by an evolutionary mindset. For over 20 years, we've helped organizations across...

  • Senior Team Leader

    7 days ago

    Bengaluru, Karnataka, India Novo Nordisk AS Full time

    Department - Commercial Analytics, Finance GBS Are you an experienced Team leader with a strong background in market access? Are you ready to take on a new challenge and join our Finance Global Business Services team in Bangalore? We are looking for a talented Team leader to lead and execute projects related to future portfolio and market access and...