Sr Manager, Account Management, Retail Business Services
5 months ago
The candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for sellers. This person has relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team. They have a passion for people management and are at their best when they’re building, developing and guiding high-performing teams.
In this role, you will be responsible for managing Torso/Tail vendors globally, and all business and operational objectives of your Account Management team (overall team size - 250+, including 8-10 direct reports). You’ll drive the creation and execution of strategies to achieve business goals and collaborate across your team to explore innovative ways to identify and optimize growth levers such as selection expansion, merchandising strategy, brand positioning, and catalog quality.
If you are interested in growing brands and businesses on Amazon, then we’re interested in talking to you
Key job responsibilities
Business Growth
· Set a broad vision for the team, and help them to set their goals aligning with broader organizational goals
· Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short term selling partner needs and longer term strategic investment.
· Implement and track metrics to record the success and quality of your team’s sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.
Relationship Management
· Build and cultivate relationships with vendors in your team’s portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
· Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.
Process Excellence
· Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners` experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.
Leadership:
· Manage a team of managers (8-10 direct reports)
· Act as a thought leader in defining success criteria and understand business needs of sellers in an ever-changing business environment. Contribute to strategic plans and documents for the organization.
· Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
BASIC QUALIFICATIONS
- 10+ years professional experience within Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations- Experience analyzing data and best practices to assess performance drivers
- Experience successfully managing dynamic account portfolios
PREFERRED QUALIFICATIONS
•MBA•Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
•Experience influencing internal and external stakeholders
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