Manager - S2S and Digital Services

2 months ago

Thane, India Tata AIA Life Insurance Full time

Job Description Template

A Position Overview

Position Title

Manager 

Department

Operations- S2S and Digital Services

Level / Band

401

B Organizational Relationships

Reports to Direct

Sr. Manager 

Matrix

Not Applicable

Supervises

Not Applicable

C Job Dimensions

Geographic Area Covered

National

Stakeholders Internal

F&A, Customer Service, IT, Field Operations

External 

Vendors / Call Centre 

D Key Result Areas

Delivery Excellence Company Initiated Payout:

Responsible for managing a team of on-role and support staff. Responsible for Unclaimed management for the company. Initiate new strategic initiatives for unclaimed clearances and NEFT collection Drives and lead the same for a timely delivery. Should be well versed with regulatory reporting (Form A&B), Public Disclosures and BAP Reportings. Responsible for various Payouts processes like Maturity, Survival Benefit, Annuity, Surrender, Part Surrender, Freelook, etc. Responsible for end to end TAT/SLA managements. Ensure response to the GRC / Contact Center support team within agreed SLA. Liaise with Finance for timely payouts, Stop payments, fresh cheque issuance and final confirmations. Should have an eye for detail wherein he/she should be capable of highlighting process changes, process gaps and system developments which would improve the overall customer experience. Periodic review of disbursement and vendor accounts and ensure timely closure of all pending items. Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

Regulatory and SOP adherence:

Regular review of Policy Servicing processes and updations of SOPs. Timely processing of company initiated and unclaimed payouts. Ensure achievement of agreed internal and regulatory TAT for Company Initiated payouts. Co-ordinate with finance department to ensure accurate and timely reporting for Public disclosure reports for Company Initiated Payouts. Ensure that all regulatory requirements are adhered in all transactions.  Timely response to internal and external audit queries and data requirements. Ensure that all actionable arising out of audits conducted by GIA, Compliance and Risk teams are completed within agreed timelines. 

E Skills Required

Technical

Team Management RCSA, Risk and Compliance Management Good understanding of POS transactions. Working knowledge of Life Asia / OLAS

Behavioral (Refer Appendix for details)

Level 1

Level 2

Level 3

Interpersonal skills

Communication skills

Creative thinking skills

Supervising/Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

Incumbent Characteristics

Essential

Desired

Qualification

Bachelor’s degree 

Bachelor’s degree

Experience

8 years

8 years

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