Senior Executive
3 weeks ago
Position Title
Senior Executive– Company Initiated Payouts
Department
S2S-Operations – Company Initiated payouts
Level/ Band
Senior Executive
Role Summary (Please specify the few lines one the overall role expectation and delivery)The candidate will be responsible for processing payouts (Maturity, Surrender, Survival Benefits, Unclaimed) and managing the same with complete ownership. Ensure adherence to Regulatory TATs and comply with IRDAI regulations and company policies.
Organizational RelationshipsReports to
Manager
Supervises
Nil
Job DimensionsGeographic Area Covered
Pan India
Stakeholders Internal
F&A, Customer Service, IT, Field Operations
External
Vendors / Call Centre
Key Result Areas ( In Bullet points )· Candidate should be familiar with various Payouts processes of Maturity, Survival Benefit, Annuity, Surrender, Part Surrender, Freelook, etc. Timely processing of company initiated payouts.
· Responsible for Unclaimed management for the company.
· Should be well versed with regulatory reporting – BAP, Public Disclosures, IIB and Form A&B. Also would be responsible for various management reportings
· Responsible for end to end processing including managing rejections, communications, escalations.
· Ensure response to the GRC / Contact Center support team within agreed SLA. Responsible for managing various SLA for the assigned Activities. Ensure that all actionable arising out of audits conducted by GIA, Compliance and Risk teams are completed within agreed timelines.
· Liaise with Finance for timely payouts, Stop payments, fresh cheque issuance and final confirmations.
· Prepare payout vouchers on details received from Finance and update POS system / tracker.
· Should have an eye for detail wherein he/she should be capable of highlighting process changes, process gaps and system developments which would improve the overall customer experience.
· Undertake quality check for document requirements and follow up with customers for pending requirements.
· Outcalling the policyholders to ensure correctness of bank details submitted and thereby validate the policyholder.
· Periodic review of disbursement and vendor accounts and ensure timely closure of all pending items.
· Provide various ad-hoc data/MIS/report to internal stakeholder.
Competencies: Domanin Knowledge of Policy Servicing ProcessingProficient in Excel and Data ManagementG Skills Required
Technical
Behavioral *
Essential
Desired
Interpersonal skills
·
Communication skills
·
Creative thinking skills
·
Supervising/Leadership skills
·
Teamwork Skills
·
Influencing skills
·
Relationship Building skills
·
Decision making skills
·
H Incumbent Characteristics
Essential
Desired
Qualification
Graduation
Experience
2-3 Years in the area of Policy Servicing of Life Insurance
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