Cloud Support Associate

2 weeks ago

Hyderabad, India AWS India - Telangana Full time
Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services

AWS Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, Cloud Front and Simple DB, that powers Amazon.com. Developers can build any type of business on AWS Platform and scale their application with growing business needs. We want you to help share and shape our mission to be Earth's most customer-centric company. Our evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

Key job responsibilities
First and foremost this is a customer support role – in The Cloud.

On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Training: We have training programs to help you develop the skills required to be successful in your role.
Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

A day in the life
Every day will bring new and exciting challenges on the job while you:
• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Interact with leading technologists around the world and resolve customer issues.
• Partner with Amazon teams in India to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
- Troubleshooting / Support experience
- Excellent oral and written communication skills

PREFERRED QUALIFICATIONS

- Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc). Basic knowledge in Networking (TCP/IP, DNS) /Database
- Strong customer focus & multi-tasking skills
- Exposure to Cloud computing
- Self-starter who is excited about technology

  • Cloud Support Associate

    3 days ago

    Hyderabad, Telangana, India AISPL - Telangana Full time

    0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Troubleshooting / Support experience Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) Excellent oral and written communication skills Selfstarter who is excited about technologyAmazon has...

  • Cloud Support Associate

    2 months ago

    Hyderabad, Telangana, India AISPL - Telangana Full time

    0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. - Troubleshooting / Support experience - Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) - Excellent oral and written communication skills - Self-starter who is excited about...

  • Cloud Support Associate

    2 months ago

    Hyderabad, Telangana, India AWS India - Telangana - J42 Full time

    Bachelor’s degree OR equivalent experience in a technical position - 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. - Troubleshooting / Support experience - Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) - Excellent oral and...

  • Customer Support Associate

    4 weeks ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    Certainly! Below is a detailed job description for a Customer Support role: **Job Title**: Customer Support Representative **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support...

  • Cloud Support Associate

    1 week ago

    Hyderabad, Telangana, India AWS India - Delhi Full time

    Bachelor’s degree OR equivalent experience in a technical position - 0-1 years of experience in Linux/Windows Systems administration OR - Database design and Optimization OR BigData Analysis OR Network - administration OR Dev-ops. - Troubleshooting / Support experience - Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) - Excellent oral...

  • Cloud Support Associate

    2 days ago

    Hyderabad, Telangana, India AWS India - Telangana - J42 Full time

    0-1 years of experience in Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) - Troubleshooting / Support experience - Excellent oral and written communication skills Amazon has built a reputation for excellence and Amazon...

  • Cloud Support Associate

    2 weeks ago

    Hyderabad, Telangana, India AWS India - Telangana Full time

    Bachelor’s degree OR equivalent experience in a technical position - 0-1 years of experience in Linux/Windows Systems administration OR - Database design and Optimization OR BigData Analysis OR Network - administration OR Dev-ops. - Troubleshooting / Support experience - Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) - Excellent oral...

  • Cloud Support Engineer

    1 month ago

    Hyderabad, India Oracle Full time

    IC2 (Cloud Support Engineer-Cloud Assist )Short description displayed on job tileCloud Support Engineer - Cloud Customer Support, OCI Technical Support role (24x7-staggerred weekends)Job description displayed in the job postingJob DescriptionAs part of the Cloud Assist Team within Oracle’s Cloud infrastructure organization, you and your team will be...

  • Cloud Support Associate

    2 months ago

    Hyderabad, Telangana, India AWS India - Telangana Full time

    Bachelor’s degree OR equivalent experience in a technical position - 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. - Troubleshooting / Support experience - Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) - Excellent oral and...

  • Cloud Support Associate

    2 days ago

    Hyderabad, Telangana, India AWS India - Telangana Full time

    Bachelor’s degree OR equivalent experience in a technical position - 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. - Troubleshooting / Support experience - Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP) - Excellent oral and...

  • Cloud Support Associate, INDIA

    3 days ago

    Hyderabad, Telangana, India AWS India - Telangana - J42 Full time

    Amazon has built a reputation for excellence and Amazon Web Services India Private Limited (AWS India) the local reseller of AWS is carrying on that tradition while leading the world in Cloud technologies.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and...

  • Student Counselor

    2 months ago

    Hyderabad, India Cloud Binary Full time

    Job Requirements Job Title: Female Student CounselorCompany Name: Cloud BinaryLocation: Hyderabad, TelanganaSalary: ₹1,06,220 - ₹4,19,024 per yearEmployment Type: Full-timeJob Description:Cloud Binary is seeking a motivated and dedicated Female Student Counselor to join our team in Hyderabad, Telangana. As a Student Counselor, you will play a...

  • Student Counselor

    17 hours ago

    Hyderabad, India Cloud Binary Full time

    Job Requirements Job Title: Female Student CounselorCompany Name: Cloud BinaryLocation: Hyderabad, TelanganaSalary: ₹1,06,220 - ₹4,19,024 per yearEmployment Type: Full-timeJob Description:Cloud Binary is seeking a motivated and dedicated Female Student Counselor to join our team in Hyderabad, Telangana. As a Student Counselor, you will play a...

  • Marketing Associate

    4 days ago

    Hyderabad, India Ibexlabs Cloud Consulting Private Limited Full time

    Ibexlabs is looking for an Associate to join the Marketing team to grow and support the business. We are looking for someone passionate about technology and how it can help businesses grow. The Marketing Associate will be an integral part of the team and will be responsible for executing marketing campaigns, analyzing campaign performance, and project...

  • DevOps Cloud Associate

    1 day ago

    hyderabad, India ReNoteAI Full time

    Job Title: Dev/Cloud/DB Operations AssociateLocation: T-Hub, Hyderabad (Work from Office)Job Type: Full-timeExperience Level: Entry Level (0–2 years)Key Responsibilities:Deploy, manage, and monitor cloud infrastructure on platforms such as AWS, Azure, Google Cloud, etc.Develop, implement, and manage CI/CD pipelines to automate the software...

  • Cloud support INDIA

    3 days ago

    Hyderabad, Telangana, India AWS India - Telangana Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...

  • Cloud support INDIA

    3 days ago

    Hyderabad, Telangana, India AWS India - Telangana Full time

    Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...

  • DevOps Cloud Associate

    2 days ago

    Hyderabad, India ReNoteAI Full time

    Job Title: Dev/Cloud/DB Operations AssociateLocation: T-Hub, Hyderabad (Work from Office)Job Type: Full-timeExperience Level: Entry Level (0–2 years)Key Responsibilities:Deploy, manage, and monitor cloud infrastructure on platforms such as AWS, Azure, Google Cloud, etc.Develop, implement, and manage CI/CD pipelines to automate the software development...

  • DevOps Cloud Associate

    2 days ago

    hyderabad, India ReNoteAI Full time

    Job Title: Dev/Cloud/DB Operations Associate Location: T-Hub, Hyderabad (Work from Office) Job Type: Full-time Experience Level: Entry Level (0–2 years) Key Responsibilities: Deploy, manage, and monitor cloud infrastructure on platforms such as AWS, Azure, Google Cloud, etc. Develop, implement, and manage CI/CD pipelines to automate the software...

  • Associate Application Support Engineer

    4 weeks ago

    Hyderabad, India Swiss Re Full time

    About the role As Associate Support Engineer you will be part of existing Business Application Support team and responsible for monitoring, deploying and managing public cloud platform for various applications. This role will report directly to the Circle Lead Cloud Operations. About the team Our team is the global Reinsurance IT Operations and is...