Cloud Support Associate

2 weeks ago

Hyderabad Telangana, India AWS India - Telangana Full time

Bachelor’s degree OR equivalent experience in a technical position
- 0-1 years of experience in Linux/Windows Systems administration OR
- Database design and Optimization OR BigData Analysis OR Network
- administration OR Dev-ops.
- Troubleshooting / Support experience
- Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
- Excellent oral and written communication skills
- Self-starter who is excited about technology

If you fit the description, you might be the person we are looking for We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities
- First and foremost this is a customer support role - in The Cloud.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.
- Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.

A day in the life
Every day will bring new and exciting challenges on the job while you:

- Learn and use groundbreaking technologies.
- Interact with leading engineers around the world.
- Partner with Amazon teams in India to help reproduce and resolve customer issues.
- Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
- Drive customer communication during critical events.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Write tutorials, how-to videos, and other technical articles for the developer community.
- Work on critical, highly complex customer problems that may span multiple AWS services.

Hyderabad, TS, IND
- Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS,
- RedHat, Solaris, etc)
- Basic knowledge in Networking (TCP/IP, DNS) /Database
- Strong customer focus & multi-tasking skills
- Exposure to Cloud Computing

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