GSA - Front Office
3 weeks ago
- Assist guests with check in andcheckout as well as other cashieringduties.
- Review arrival lists and preparecompendiums prior to guests arrival and checkinto system ifnecessary.
- Welcome guests on arrival registerand issue room keys according to departmental standards andprocedures.
- Ensure that members consistentlyreceive all benefits and repeat guests and other VIPs receivespecial recognition and service. Prepare and send welcome cards andamenities to room prior to guestarrival.
- Liaise closely with other relevantdepartments to ensure that guests requests and needs aremet.
- Update and maintain repeat guest historysystem.
- Promote InterHotel sales and inhousefacilities according to departmental standards to maximizerevenue.
- Handle guests complaints and commentstactfully and efficiently.
- Handling guestsmails messages and answering of phonecalls.
- Maintain the privacy and confidentialityof all guests by ensuring that no details of the guests aredisclosed.
- Be vigilant in regard to inhousecredit matters and act upon anydiscrepancies.
Qualifications:
Service focusedpersonality is essential
Minimum 6 months1 year work experience in hoteloperations.
Having a relevant degree or diplomain Hospitality or Tourism management ispreferable
RemoteWork :
No
EmploymentType :
Fulltime
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