Customer Relationship Specialist
3 months ago
We are looking for a female CRM executive in Kokapet , Hyderabad for a leading real estate developer.
Qualifications and Skills
- A minimum of 1 year of experience in customer relationship management in real estate industry.
- Proficiency in statistical analysis techniques to understand customer behavior and improve service delivery.
Roles and Responsibilities
- Develop and maintain strong customer relationships to enhance satisfaction and retention.
- Utilize data analysis and predictive modeling to identify customer needs and improve services.
- Collaborate with the marketing team to tailor communication strategies that address customer preferences.
- Manage customer inquiries and feedback efficiently to ensure a high level of service quality.
- Support business development initiatives by identifying potential opportunities through customer data analysis.
- Implement continuous improvement processes based on customer insights and feedback.
- Work cross-functionally with engineering teams to align customer requirements with technical solutions.
- Conduct regular customer reviews to ensure alignment with service expectations and explore growth opportunities.
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