Payments Global Client Service Manager

4 weeks ago


Mumbai, India JPMorgan Chase & Co. Full time

Job responsibilities

Directs the daily activities related to staffing and specialist preparedness. Accountable for implementation of strategic initiatives relative to product strategy as well as staffing and specialist support. Work in partnership with technical counterparts to ensure that appropriate tools and strategies are effectively implemented within the operation. Anticipate evolving client needs and develop strategies to meet those needs Directly responsible for the team performance, ensuring staff is appropriately trained and supported. Ensure that the team has the tools necessary to maximize the timely and complete resolution of client interactions while meeting client satisfaction standards. Evaluate and execute appropriate staffing plans in order to achieve site and product SLA goals.  Directly shapes client service strategies and execution including the communication and administration of strategic initiatives. Works on cross-regional and cross-functional teams and initiatives. Ability to recognize and avert risks to the bank on payment and client data protection related matters and responsible for managing applicable operational risk. Ensures that annual goals are delivered within budget and implements plans to support long-term business objectives. Works with other functional areas to ensure seamless delivery to customers. May coordinate cross functional or operational resources. Manage the daily processes regarding the investigation of customer inquiries. This would include overseeing the prioritizing and distribution of work performed by the team.

Required qualifications, capabilities, and skills

Develop a high-performing team. Identify staff development needs while providing timely feedback. Review the development and performance management plans for all team members. Maintain, update, analyze and report on production statistics. Review trends and provide recommendations to improve client satisfaction, efficiency, and control. Review and make recommendations to sales and product managers on opportunities to improve products and/or delivery of service. Ensure risk and escalation procedures are adhered to at all times. Perform regular reviews of policies and procedures assuring new processes or process changes are documented and that all processes are tested regularly according to risk management guidelines. Responsible for leading and managing multiple projects. Works directly with senior managers globally to identify technology, resource and/or process needs.  JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

  • Goregaon, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job responsibilities** - **Understanding clients’ relationships with the bank.**: - Developing, maintaining, and broadening partnerships with Clients (internal and external). - Resolving external and internal inquiries pertaining to J.P. Morgan’s Wholesale Payments core cash products and tracking and monitoring inquiries via an...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **Job summary**: **Job responsibilities**: - Responsible for providing prompt and value-added inquiry services and solutions for J.P. Morgan Treasury Services clients - Handle day-to-day client inquiries and requests relating to their accounts and transactions - Take ownership in pending cases by following up closely and providing proactive updates to...


  • Mumbai, India Deutsche Bank Full time

    **Job Title: Client Service Officer UK/I** **Location: Mumbai** **Business Area**: Institutional Cash Management (ICM) helps Financial Institutions clients to optimize their treasury and commercial payments businesses. This improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check...

  • Global Trade

    4 weeks ago


    Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **J.P. Morgan Payments** J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we...


  • Mumbai, India JPMorgan Chase & Co. Full time

    Join the dynamic Payments organization at JP Morgan, a leading player in the industry, offering a variety of solutions to global clients. In support of the rapidly evolving payments landscape, the Payments Controls organization is seeking an Analyst/Associate to join the Global Regulatory Developments and Engagement (GRDE) function to deliver on GRDE...


  • mumbai, India JPMorgan Chase & Co. Full time

    Join the dynamic Payments organization at JP Morgan, a leading player in the industry, offering a variety of solutions to global clients. In support of the rapidly evolving payments landscape, the Payments Controls organization is seeking an Analyst/Associate to join the Global Regulatory Developments and Engagement (GRDE) function to deliver on GRDE...


  • Mumbai, India Client of Peopleplease Consluting Full time

    **Job**: Client interactions regarding project execution, payment collections, etc. **Skills**: Excellent spoken and written skills. MS Office **Salary**: ₹12,000.00 - ₹19,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work...

  • Asset Management

    4 weeks ago


    Mumbai, India JPMorgan Chase & Co. Full time

    . Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client...

  • Asset Management

    3 weeks ago


    mumbai, India JPMorgan Chase & Co. Full time

    Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client...


  • Mumbai, India Addus Services LLP-Client Full time

    Provide hands on support with delivery of digital campaigns. - Build long term associations with global clients and ensure customer satisfaction. - Provide solutions by finding ways and means cutting across functions by understanding their business objectives. - Manage delivery through management of work flow, resource requirement and quality of output. - 1...


  • Mumbai, India JPMorgan Chase & Co. Full time

    . Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client...


  • mumbai, India JPMorgan Chase & Co. Full time

    Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client...


  • Mumbai, India Riverforest Connections Full time

    **Audit Confirmation Client Services EU - Global Bank Shared Services** **Position Purpose** - Within the Global Markets Client Management division of the company, the EMEA Global Markets Client Service Technical Support team's objective is to provide our clients with a top of the range service (valuation reports, event notifications, factsheet) and ensure...


  • Mumbai, India MidAspire Global Services LLP Full time

    **Company Overview**: MidAspire Global Services LLP is a renowned outsourcing and offshoring consulting company operating in India. With years of experience and a strong reputation in the industry, we provide top-notch services to our clients in India and abroad. Our expertise lies in delivering efficient and effective solutions in the flexible packaging...


  • navi mumbai, India Sperton Global AS Full time

    Job Summary:   The Global Relations Manager plays a pivotal role in building bridges between the organization and its international partners, fostering collaboration, and driving global success. The role is multifaceted and requires strong organizational, communication, and time management skills, as well as the ability to work efficiently and...


  • mumbai, India JPMorgan Chase & Co. Full time

    The candidate will manage a team of 2-10 staff members providing service and clearing services in a 24 X 5 environment, supporting Global Utilities - Investigations encompassing Asia, EMEA and WHEM regions. The candidate will have a direct reporting line into the Head — Global Investigations and will be directly be responsible for driving projects &...


  • Mumbai, India JPMorgan Chase & Co. Full time

    The candidate will manage a team of 2-10 staff members providing service and clearing services in a 24 X 5 environment, supporting Global Utilities - Investigations encompassing Asia, EMEA and WHEM regions. The candidate will have a direct reporting line into the Head — Global Investigations and will be directly be responsible for driving projects &...


  • mumbai, India JPMorgan Chase & Co. Full time

    Position Summary To help drive the transformation, we are seeking a talented & proven Associate Product Manager. The candidate will assist in building roadmaps, adopt agile principles and collaborate with technology partners across suite of payments products, such as Authorization, Capture, Optimization flows, token integration, and Account Updater. ...


  • Mumbai, India JPMorgan Chase & Co. Full time

    Position Summary To help drive the transformation, we are seeking a talented & proven Associate Product Manager. The candidate will assist in building roadmaps, adopt agile principles and collaborate with technology partners across suite of payments products, such as Authorization, Capture, Optimization flows, token integration, and Account Updater. ...

  • Client Services

    1 week ago


    Mumbai Central, India State Street Full time

    Vice President, Client Onboarding Who we are looking for An experienced leader for our global Client Services Support group, responsible for managing a team of client services specialists responsible for providing end-to-end onboarding support to our key clients. The Global Market's COO Organization is the operational infrastructure for Global Markets and...