Payments Global Client Service Associate

2 months ago

Goregaon Mumbai Maharashtra, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION** Job responsibilities**
- **Understanding clients’ relationships with the bank.**:

- Developing, maintaining, and broadening partnerships with Clients (internal and external).
- Resolving external and internal inquiries pertaining to J.P. Morgan’s Wholesale Payments core cash products and tracking and monitoring inquiries via an Inquiry Management tool.
- Liaising with other functions to ensure Clients receive satisfactory resolution in a timely manner.
- Delivering value added solutions to clients, identifying and promoting service improvement, efficiencies and opportunities.
- Promoting best practice sharing with Designated Service, and participating in and supporting Client Experience improvement initiatives.
- Recognizing non-standard service provisions as requested by clients and highlight as sales opportunities.
- Handle reporting and administrative tasks including metrics, start of day/end of day productivity, etc.
- Ability to recognize and avert risks to the bank on payment and client data protection related matters and responsible for managing applicable operational risk.
- Take ownership of inquiry resolution end to end and ensure all complaints are escalated appropriately, leveraging the client tier service differentiation.
- Proactively coordinate with Service and other internal groups for additional support that may be needed to resolve client inquiries
- Perform ad-hoc initiatives/activities to improve quality of work, create efficiency and/or improve client experience.
- Manage and/or Support resolution of complex and escalated client inquiries
- TENURE: At least 12 months in current job and process.
- PERFORMANCE RATING: Latest Performance Management Central (PMC) rating of at least Meets Expectations or My Development rating of On Track.
- PERFORMANCE IMPROVEMENT PLAN: Not in any Performance Improvement Plan (PIP).

**Required Qualifications, Skills and Capabilities**
- Communication skills -excellent oral and written business communication skills, as well as, ability to present information clearly and concisely.
- Strong interpersonal skills, excellent problem solving abilities, attention to detail and resolution skills.
- Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome.
- Aptitude to work in a fast paced environment while balancing the needs of the clients with associated risks and interests of the Firm
- Strong time management and organizational skills.
- Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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