Payment Ops alternative Payments

3 weeks ago

Mumbai, India JPMorgan Chase Bank, N.A. Full time

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $23.5 trillion of assets under custody and ranked #1 for Global Investment Banking fees, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

**Department Description**

Alternative Payments POD Operations team is part of CIB's Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
**Role Description**

**Alternative Payments Operations - Associate**

The primary responsibility will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This unit will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch.

**Work Environment
- Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone.
- Position requires heavy interaction with Product Management, Project Managers and IT teams

**Key Responsibilities**:

- Collaborate with project sponsors to determine scope and vision of both new projects being introduced into the POD and existing processes that may belong in the POD.
- Identify project stakeholders and establish customer needs to incorporate functionality into POD or alternative Operations ownership solutions.
- Create process models, specifications, diagrams and flows
- Identifies and establishes parameters of requirements analysis on each project to define impact, outcome criteria, and metrics.
- Execute day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls
- End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation
- Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
- Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
- Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live
- Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes
- Maintain shift and leave tracker for the team
- Lead team to ensure high level of quality with zero error

**Skills and Experience**:

- 8+ years of experience of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving
- Experience i

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