Payment Lifecycle Analyst

3 weeks ago


mumbai, India JPMorgan Chase & Co. Full time

The role involves handling on completed payments and their investigation and resolution for our Global clients. The primary responsibility of this position is to support the day to day Operations for the Global Investigations Function.

Job Summary :

As a Payment Lifecycle Analyst within our Global Operations team, you will play a crucial role in handling completed payments and their investigation and resolution for our global clients. You will have the opportunity to handle inquiries, review and research funds transfer, and process accounting for compensation claims. This role will allow you to leverage your strong people management skills, your knowledge of SWIFT/ACH & international payment conventions, and your proactive approach to problem-solving. We value teamwork, strong communication skills, and an acute client focus.

Job Responsibilities:

Handle inquiries from Global clients and work towards their effective resolution. Handle varied inquiry types like UTA, BCNR, Amendment, Recall as per Standard operating procedures Review, research and dispose of Funds Transfer by crediting client accounts or returning funds to remitting bank Review, research and re effect funds to beneficiary banks as per amendments Review and process accounting for compensation claims on behalf of clients. 

Required Qualifications, Skills and Capabilities:

Graduate with Minimum 5 years experience– Global Investigations  Strong people management skills  Graduates with good academic record.  Experience and a working knowledge of various aspects of funds transfer Operations. 5 years of experience in a backoffice operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.  Working Knowledge of SWIFT/ACH & international payment conventions & practices  Good Interpersonal skills to be able to communicate internally or externally and at all levels and should be a team player.  Excellent written & oral communication skills in English.  A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.  An acute client focus.  Strong PC and analytical skills. Knowledge of MS Access, Excel, PowerPoint, and Word.

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