Payments Operation Client Service Associate I

4 weeks ago


Mumbai, India JPMorgan Chase Bank, N.A. Full time

**Job responsibilities**
- Work as bridge between Client & front-office teams on one side and Operations & other internal teams on the other hand, thereby enhancing overall client experience.
- Attend client meetings along with Sales & Implementation to understand client requirements and accordingly provide inputs in crafting solutions.
- Handhold marquee clients/sensitive deals starting from pre-onboarding stage and going up to post go-live monitoring.
- Work with multiple Operation teams to ensure set-up accuracy and also with Tech & others to ensure client pre go-live readiness.
- Support client pre go-live testing through end to end transaction monitoring to ensure smooth transaction flow across systems.
- Post deal go-live, review key performance indicators to fix routine issues and ensure straight through processing.
- Analyze weekly/monthly metrices to ensure client is trending green on key parameters.
- Regular Management updates on day-to-day work.

**Required qualifications, capabilities, and skills**
- At-least 8 years on experience in Banking industry, preferably Treasury line of business for Corporate clients.
- Sound knowledge of international payments (Swift, Fedwire, CHAPS, IBAN, etc.), APAC domestic payments (ACH, GIRO, NEFT, CNAPS, etc.) Liquidity (sweep, inter-company loan, notional pool).
- Familiar with Sanction screening, fraud review, billing, regulatory reporting, nostro funding, FX and ecommerce & third-party payment provided (TP3) client payment flows.
- Flexible to provide support during odd hours and work in night shift, whenever required.
- Sound knowledge of MS Office (word, excel, PowerPoint). Understanding of AI tools (e.g. Xceptor, Alteryx, Python, etc.) would be an advantage.
- Academically, minimum bachelor's degree in commerce or related fields from a reputed university.
- Good command over English language, as this role involves communicating with Client, Front Office teams, Operations and other internal stakeholders.

**Preferred qualifications, capabilities, and skills**
- Good presentation skills as this role involves attending meetings with Client, Front Office teams and other internal stakeholders.
- Analytical mindset as this role requires churning numbers and present meaningful outcome & trends to Mgmt & stakeholders.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.


  • Client Service

    2 months ago


    Santacruz East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job summary: As a Client Service Associate in the Payments team at JPMorgan Chase, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients. Job responsibilities: - Responsible for providing prompt and value-added inquiry services...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **CIB- Wholesale Payment Operations - Payment Lifecycle Associate I - Manager** **Job Description and Key Responsibilities** - As a Cash Operations Transaction Processing Manager, you'll define and analyze business flows related to the delivery of TS payment services, while contributing to test and project plans. - Manage day-to-day processing and...


  • Mumbai, Maharashtra, India JPMorgan Chase Bank, N.A. Full time

    CIB- Wholesale Payment Operations - Payment Lifecycle Associate I - ManagerJob Description and Key Responsibilities As a Cash Operations Transaction Processing Manager, you'll define and analyze business flows related to the delivery of TS payment services, while contributing to test and project plans. Manage daytoday processing and operational activities...


  • Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...


  • Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...


  • Goregaon, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job responsibilities** - **Understanding clients’ relationships with the bank.**: - Developing, maintaining, and broadening partnerships with Clients (internal and external). - Resolving external and internal inquiries pertaining to J.P. Morgan’s Wholesale Payments core cash products and tracking and monitoring inquiries via an...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking,...


  • mumbai, India JPMorgan Chase & Co. Full time

    CIB Payments Global Client Support – Client Service Analyst Key Objective of the job: Global Client Support (GCS) services clients and acts as a liaison with internal operational groups to ensure client transactional inquiries are serviced timely and seamlessly. The team is comprised of client-centric analysts who have received specialized...


  • Mumbai, India JPMorgan Chase & Co. Full time

    CIB Payments Global Client Support – Client Service Analyst Key Objective of the job: Global Client Support (GCS) services clients and acts as a liaison with internal operational groups to ensure client transactional inquiries are serviced timely and seamlessly. The team is comprised of client-centric analysts who have received specialized training...


  • Mumbai, Maharashtra, India JPMorgan Chase Bank, N.A. Full time

    Principal Duties and Responsibilities (in order of importance) Ability to cultivate and maintain exceptional relationships with clients and other partners built on trust and accountability Own client requests from endtoend ensuring all parties are informed of progress and/or impediments Learn and navigate several systems and tools Partner and coordinate...


  • Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    As a Client Service Associate, you will report to a Client Service Senior Associate II or Client Service Manager. You will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients. In this role, you will serve as the primary point of service contact for each...


  • Mumbai, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job Responsibilities**: - Exceptional Client Service and Incident Management Skills is a must have for the following role. - Seeking individual who can prioritize client needs with precision, offer exceptional service, and is experienced at troubleshooting incident management queries. - Fast learner - willingness and have the ability to...


  • Mumbai, India JPMorgan Chase Bank, N.A. Full time

    **Job summary**: **Job responsibilities**: - Responsible for providing prompt and value-added inquiry services and solutions for J.P. Morgan Treasury Services clients - Handle day-to-day client inquiries and requests relating to their accounts and transactions - Take ownership in pending cases by following up closely and providing proactive updates to...


  • Mumbai, India Deutsche Bank Full time

    **Job Title**: - **Client Service Associate** **Location - Mumbai** **Role Description** The role is a part of client service team (I&S) in Pune branch. Key responsibilities include (i) servicing key tier 1 relationships in cash mgmt and trade finance (ii) cross sell cash products (iii) managing critical transactions for clients and providing regulatory...


  • Mumbai, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** **Job Responsibilities would include: - ** - **Provide overall supervision / leadership to the staff during his/ her shift operating window.**: - **Monitor and report shift and site/ shift performance.**: - **Review staffing and volume trends to ensure the optimal capacity plan is in place.**: - **Foster information sharing so that...


  • Goregaon, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole &...


  • mumbai, India JPMorgan Chase & Co. Full time

    Alternative Payments Operations team is part of CIB’s Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology,...


  • Mumbai, India JPMorgan Chase & Co. Full time

    Alternative Payments Operations team is part of CIB’s Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology,...


  • mumbai, India JPMorgan Chase & Co. Full time

    Alternative Payments Operations team is part of CIB’s Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology,...