Payment Lifecycle Manager III

2 weeks ago


Mumbai, India JPMorgan Chase & Co. Full time

The candidate will manage a team of 2-10 staff members providing service and clearing services in a 24 X 5 environment, supporting Global Utilities - Investigations encompassing Asia, EMEA and WHEM regions. The candidate will have a direct reporting line into the Head — Global Investigations and will be directly be responsible for driving projects & change readiness along with added responsibilities of the day to day operations, including transaction processing, client service and focus on controls.

Job Responsibility:

Change Readiness & Efficiency Project pertaining to PRPC. Responsible for meeting client deliverables with a high level of timeliness and accuracy Develop an environment of continuous focus on quantifiable productivity and quality. Constant and regular review of processes and performance with focus on improving departmental competency / performance rating.  Regular reviews of procedures assuring new processes are documented. Identify business knowledge gaps and ensure everyone has ownership of deliverables.  Interact with global location managers in an effective and professional manner. Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment. Monitors all relevant Management Information System data ensuring all issues have been resolved expediently.  Responsible for leading and managing multiple projects. Identifies department strategy and plans related to broader organizational goals and direction. Works directly with senior managers to identify technology, resource and/or process needs. Identifies opportunities for improvements in the process and recommends solutions. Constant and regular review for direct reports. Set expectations with direct reports, regarding positive motivation and leading through accountability. Develop and lead a team that is responsive to dynamic organizational and operational changes.  Accountability for overall Performance Management and Talent Review process.

Required Qualifications, Skills and Capabilities:

Master’s Degree (. CA, ICWA, and MBA) with 7 years of post-qualification experience or Graduate with Minimum 10 years of work experience in a financial institution. Should have the experience of managing a team of over 10 employee Should have experience in managing projects & UAT experience would be preferred. Working knowledge of various aspects of International Payment Processing Operations.  Working Knowledge of SWIFT & international payment conventions & practices is a must. Prior experience in client & third party bank investigations will be an added advantage.  Good ability to build strong business relationships within the site and across the business. A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.  Ability to use creative problem solving techniques to solve business issues.  An acute client focus. Strong soft skills, project management, and analytical skills.  Project Management/ Implementation experience would be a plus.  Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met. 

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