Payment Lifecycle Spec. IV

3 weeks ago


mumbai, India JPMorgan Chase & Co. Full time

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers.

Job Summary

The primary responsibility of this position is to manage the day to day Operations for the Payments Investigations Function. The candidate will be reporting to associate for the function . The role would involve managing indirectly a team of around 8 to 10 team members. The role involves close coordination and working with other client operations sites to ensure business targets are met.

Job Responsibilities:

Strengthen and monitor control environment Ensure all deliverables are completed correctly and issued to clients per timetable Provide timely information to stakeholders and clients on pending requests and possible impacts to other processes Respond to client services/internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame Identify and escalate issues in a prompt and timely manner which may impact service Identify and implement cost save measures Adopt best practices by partnering with other transaction processing teams Work closely within the team to ensure all the daily activities and checklists are completed Leverage technology by means of system enhancements

Required Qualifications, Skills and Capabilities:

Experience with International Payment Processing Operations Experience in back-office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor desired Working knowledge of SWIFT and international payment conventions and practices is preferred Excellent written and oral communication skills Bachelor’s degree Strong PC skills, including knowledge of Microsoft Office Suite

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