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Service Now Business AnalystBangaloreRachan

1 month ago

Sany, India Coders Brain Technology Pvt. Ltd. Full time
Dear CandidateWehave tried to reach you on the call but were unable to do the samedue to some reason. This is regarding theurgent opening for devops engineer role. We found your profile inthe Naukri database and it seems like a goodfit for the organization. If you are interested do revert with yourupdated CV along with the followingdetails:You can also connect with me if youhave any query or If you know someone really good pleaserefer for aboveposition.About us Coders Brain is a globalleader in its services digital and business solutions that partnerswith its clients to simplify strengthen andtransform their businesses. We ensure the highest levels ofcertainty and satisfaction through a deepsetcommitment to our clients comprehensive industry expertise and aglobal network of innovation and deliverycenters. We achieved our success because of how successfully weintegrate with ourclients. Quick Implementation We offer quickimplementation for the new onboardingclient. Experienced Team We ve built anelite and diverse team that brings its unique blend of talentexpertise and experience to make you moresuccessful ensuring our services are uniquelycustomized to your specificneeds. One Stop Solution Coders Brainprovides endtoend solutions for the businesses at an affordableprice with uninterrupted and effortlessservices. Ease of Use All of our productsare user friendly and scalable across multiple platforms. Ourdedicated team at Coders Brain implementskeeping the interest of enterprise and users inmind. Secure We understand and treat yoursecurity with utmost importance. Hence we blend securityand scalability in our implementationconsidering long term impact on businessbenefit.
ServiceNowBAExp : 5 to 10yearsLocation:BangaloreImmediateto 15 days joinersonly
MandateSkills:BusinessAnalyst ITSM CMDB Agile Service Now CSACertification
ROLEOBJECTIVE &DELIVERABLES:TheServiceNow Business Analyst assists the lead or works independentlydesigning developingandimplementingIT processes conducting research and performing analysis requiredto build respectivemoduleswithinServiceNow Platform based upon Client requirements. This willcomprise of capturingbusinessrequirementsin the form of stories working with the scrum master and thedevelopment team to overseebuildof thestories as well as testing configured functionalities end to end assoon as these have beendeveloped.Mainduties Workclosely with Clients to understand and translate their business andtechnicalrequirementsOrganise and own workshops capturing the output in the formworkflows minutes actionsdecisionsissuesand risksProvide creative solutions to resolve business problems via agreedClient requirements ontheServiceNowplatform utilising existing Out of the Box capabilities processgaps (ITIL or equivalent)andculturalchallenges(people) Createuse cases and document requirements as Stories for the Client toratify and theDevelopmentTeamtoconfigure/buildAssist in the documentation of integration requirements betweensystems for configurationbydevelopmentteams Organiseand own the scrum process (e.g. standups burndowns &story pointing)Build and own development sprints technical development stories andany technicalbuilddocumentationneeded as part of a customerengagementSupport the technical delivery of transformation projects based onthe ServiceNowplatform Reviewdevelopment outputs e.g. forms andworkflow Drivethe testing of process & own the defectlog Support forUAT with project teammembers Manageand oversee workstream risks issues and client reporting supportingDelivery LeadProvide guidance to junior resources and assist in growing andstrengthening the practicecapability.KEYSKILLS &EXPERIENCE:MustHave Strongknowledge of the ServiceNow Platform (especially ITSM and CMDB) andthe potential valueandbenefitsthat can be delivered to Clients either OOB or with minimumcustomisationMaintain knowledge in line with each ServiceNow upgrade patchenhancement and new productlinesInterpersonal skills to help negotiate priorities and to resolveconflicts among project stakeholders;suchas clientsand internal teammembers Stronganalytical skills are needed to critically evaluate the informationgathered from multiplesourcesreconcileconflicts Anaptitude for problemsolving Skilledin conducting / leading workshops of minimum of 10people Cancommunicate both verbally and in written form clearly andinformatively andlisten Expertorganisational and time management skills with the ability toprioritise selfstarter able toworkindependentlywith minimum ofsupervisionDecompose highlevel information intodetails Abilityto articulate technical IT changes in clear and simple manner tobusinessstakeholders.Ability to define problems collect data establish facts in astructured way for detailedanalysisAbility to analyse large amounts of complex information in order toreach valid andjustifiableconclusions
Experience of working in an Agile methodology and applying Agilepractices whereapplicableUnderstanding of the end to end view of how business processes aresupported by toolsandapplications.Practical experience of documenting process maps using Visio orother tooling.Knowledge of Microsoft Office application suite software (MS WordExcel PowerPoint andVisio)ShouldHaveFundamental understanding of the implications of applicationsarchitecture and othertechnicalconsiderations.ITIL V3 or V4 FoundationcertificationBusiness Analysis centric qualifications e.g. BCS orIIBA ServiceNowCertified SystemAdministratorScrum or AgilecertificationDeveloper or Architectexperience

Current CTC:o CurrentCTC:o Expected CTC:oCurrent Company:o NoticePeriod:o CurrentLocation:o PreferredLocation:oTotalexperience:o Relevantexperience:o Highestqualification:

oDOJ(If Offer in Hand from Othercompany):

servicenow,agile,cas

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