international customer service representative

3 months ago


Thane, India HireBloc Full time
Overview:TheInternational Customer Service Representative plays a crucial rolein the organization by serving as the primary point of contact forinternational customers. This role is essential for maintainingcustomer satisfaction resolving issues and fostering positiverelationships with customers across various globalmarkets.KeyResponsibilities:
  • Respond tointernational customer inquiries via phone email andchat
  • Provide product and service information tocustomers
  • Resolve customer complaints andissues in a timely and professionalmanner
  • Coordinate with internal teams toaddress customer needs
  • Process orders returnsand exchanges
  • Assist with internationalshipping and delivery inquiries
  • Ensure customersatisfaction and retention through proactiveengagement
  • Document customer interactions andtransactions accurately
  • Stay updated on productknowledge and company policies
  • Assist withlanguage interpretation and translation asneeded
  • Collaborate with the international salesteam to support customer needs
  • Contribute tothe improvement of international customer serviceprocedures
  • Participate in training anddevelopment programs
  • Adhere to internationalcustomer service standards andprotocols
  • Maintain a positive and professionalattitude in all customerinteractions
RequiredQualifications:
  • Bachelors degree inBusiness Communication or related field
  • Provenexperience in international customer service or relatedrole
  • Fluency in English and at least one othermajor international language
  • Excellentcrosscultural communication skills
  • Strongcustomer service and problemsolvingabilities
  • Ability to manage time effectivelyand prioritize tasks
  • Proficiency inmultitasking and handling multiple customer inquiriessimultaneously
  • Adaptability to varying customerneeds and cultural preferences
  • Ability to workeffectively as part of a diverse internationalteam
  • Familiarity with international shippingand logistics processes
  • Knowledge of CRMsoftware and customer serviceplatforms
  • Understanding of internationalbusiness practices and customs
  • Strongnegotiation and conflict resolutionskills
  • Ability to work flexible hours toaccommodate different time zones
  • Commitment toproviding exceptional customer serviceexperiences

logisticsprocesses,communication,conflict resolution,adaptability,customerservice,international language,time management,problem-solving,crmsoftware,negotiation,multitasking,cross-culturalcommunication



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