international customer service representative

1 week ago

thane, India HireBloc Full time
Overview: The International Customer Service Representative plays a crucial role in the organization by serving as the primary point of contact for international customers. This role is essential for maintaining customer satisfaction resolving issues and fostering positive relationships with customers across various global markets.Key Responsibilities:
  • Respond to international customer inquiries via phone email and chat
  • Provide product and service information to customers
  • Resolve customer complaints and issues in a timely and professional manner
  • Coordinate with internal teams to address customer needs
  • Process orders returns and exchanges
  • Assist with international shipping and delivery inquiries
  • Ensure customer satisfaction and retention through proactive engagement
  • Document customer interactions and transactions accurately
  • Stay updated on product knowledge and company policies
  • Assist with language interpretation and translation as needed
  • Collaborate with the international sales team to support customer needs
  • Contribute to the improvement of international customer service procedures
  • Participate in training and development programs
  • Adhere to international customer service standards and protocols
  • Maintain a positive and professional attitude in all customer interactions
Required Qualifications:
  • Bachelors degree in Business Communication or related field
  • Proven experience in international customer service or related role
  • Fluency in English and at least one other major international language
  • Excellent crosscultural communication skills
  • Strong customer service and problemsolving abilities
  • Ability to manage time effectively and prioritize tasks
  • Proficiency in multitasking and handling multiple customer inquiries simultaneously
  • Adaptability to varying customer needs and cultural preferences
  • Ability to work effectively as part of a diverse international team
  • Familiarity with international shipping and logistics processes
  • Knowledge of CRM software and customer service platforms
  • Understanding of international business practices and customs
  • Strong negotiation and conflict resolution skills
  • Ability to work flexible hours to accommodate different time zones
  • Commitment to providing exceptional customer service experiences

logistics processes,communication,conflict resolution,adaptability,customer service,international language,time management,problem-solving,crm software,negotiation,multitasking,cross-cultural communication

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