Business Process Outsourcing

Found in: Talent IN C2 - 2 weeks ago

Hyderabad, India ProcessQ Tecnologies Full time

Company Overview


ProcessQ Technologies is a solutions-driven IT consulting company that specializes in core IT solution development, business application development, collaborative enterprise solutions, IT infrastructure management, HR planning & staffing, and legacy systems management. With a team of industry experts, we have built a reputation for delivering innovative and efficient solutions to our clients. With over 51-200 employees, we continue to grow and expand our services.


Job Overview


We are seeking a dynamic and result-oriented Business Process Outsourcing (BPO) professional to join our team. As a BPO, you will be responsible for managing and optimizing business processes for our clients. This includes handling customer inquiries, monitoring performance indicators, and ensuring smooth operations. The ideal candidate should have 1 to 3 years of experience in BPO operations and be familiar with the latest industry trends and technologies. This is a full-time position based in our Hyderabad office.


Qualifications and Skills


  • Bachelor's degree in Business Administration, Finance, or related field
  • 1 to 3 years of experience in BPO operations or a similar role
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to work under pressure and meet deadlines
  • Proficiency in MS Office suite
  • Familiarity with CRM software
  • Exceptional attention to detail and organizational skills
  • Ability to work independently and collaborate effectively in a team


Roles and Responsibilities


  • Manage end-to-end business processes for clients, ensuring adherence to quality standards and SLAs
  • Handle customer inquiries, resolve issues, and provide excellent customer service
  • Monitor performance indicators and implement process improvements to enhance efficiency and productivity
  • Collaborate with cross-functional teams to streamline processes and optimize workflow
  • Generate reports and analyze data to identify trends and recommend actionable insights
  • Stay updated with industry trends, best practices, and emerging technologies in BPO operations
  • Adhere to company policies and procedures, including data confidentiality and security measures
  • Participate in training programs and workshops to enhance skills and knowledge




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