Capacity Planning Analyst, AP
3 weeks ago
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Worldwide Capacity Planning is looking for an exceptional analyst who is passionate about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry. The ideal candidate will possess both an analytical background that enables them to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. As an analyst in the Global Outsourcing Capacity Planning, they will be responsible for the planning and execution of capacity plans for the Asia Pacific, Middle East and Africa customer service outsourced sites. They will disambiguate the complexities of new information and launches that impacts the Global Outsourcing capacity Planning. They will experience a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis. This role participates in weekly/monthly/quarterly business reviews and influences the L6/L7s in Worldwide Customer Service Operations on staffing and outsourcing related decisions.
Key job responsibilities
The successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will:
• Proactively identify and mitigate capacity risks by identifying dependencies across multiple stores and sites. Clearly communicate dependencies to the right stakeholders and manage/track expectations.
• Develop and own mechanism to track and manage key performance indicators at different grains.
• Lead critical projects to improve Global Outsourcing capacity planning team’s efficiency.
• Participate in global customer service initiatives and project roll outs to cater to growing business needs. Contribute to the automation and standardization projects within the Worldwide Capacity Planning organization.
• Coordinate with internal and outsourcing network operation teams to meet business service levels.
• Promote process improvement and standardization of processes across all sites in the network.
Key job responsibilities
The successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will:
• Proactively identify and mitigate capacity risks by identifying dependencies across multiple stores and sites. Clearly communicate dependencies to the right stakeholders and manage/track expectations.
• Develop and own mechanism to track and manage key performance indicators at different grains.
• Lead critical projects to improve Global Outsourcing capacity planning team’s efficiency.
• Participate in global customer service initiatives and project roll outs to cater to growing business needs. Contribute to the automation and standardization projects within the Worldwide Capacity Planning organization.
• Coordinate with internal and outsourcing network operation teams to meet business service levels.
• Promote process improvement and standardization of processes across all sites in the network.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
- 2+ years of business or financial analysis experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL
- Experience making business recommendations and influencing stakeholders
PREFERRED QUALIFICATIONS
- Masters degree or equivalent (MBA)
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