Capacity Planning Manager Full-Time
1 month ago
Capacity Planning Manager – IN/JP
Summary of Responsibilities
The ideal candidate will possess both anoptimization background that enables them to manage quantitative planning, anda demonstrated ability to think broadly and strategically about customerservice initiatives such as new product and project roll-outs on a globalbasis. The successful candidate will experience a wide range of problem-solvingsituations, requiring extensive use of data collection and analysis, as well asworking with stakeholders worldwide to operationalize short term capacityplanning and scheduling decisions. The successful candidate will partner withCustomer Service Operations, Global Outsourcing, and Workflow team. He/She will:- Create optimized short-term forecast, scheduling requirements for Amazon’sCustomer Service business by managing trade-offs between CustomerExperience/Service Levels, Employee Experience, and Cost Effectiveness
-Mitigate capacity risks bymanaging dependencies across multiple operating units and sites. Clearlycommunicate dependencies and manage/track exceptions
-Partner with customer servicetechnology teams on new initiatives, including the launch of industry-leadingdecision support tools
-Participate in new customerservice projects and initiatives such as new business, skill, and contact channelroll-outs on a global basis. The successful candidate will design optimal CScapacity solutions for upcoming initiatives
-Coordinate with Operations,Global Outsourcing, Workflow, and GCC teams to analyze historical data andforecast demand
-Manage the analyses of daily,weekly, and monthly reporting of contact center performance via Key PerformanceIndicators
-Support local site managementteams to optimize staffing requirements
-Lead global processstandardization initiatives
-Fully leverage existing and newtechnology and decision support tools, including global standardization ofreporting for stakeholders
Qualification & SkillsRequired
-Degreein mathematics, statistics, computer science, engineering, economics, or relatedfield
-Experiencetranslating roadmaps and key performance indicators as well as recommendationsto senior leaders
-5+ yearsof direct experience in quantitative research or analyses
-5+ yearsin program/project management
-Experienceutilizing SQL
-AdvancedExcel and Access skills
Preferred Qualification
-Analysisexperience in Customer Service or Operations preferred
-OperationsResearch or Capacity Planning experience strongly preferred
-Someprogramming experience is a plus to automate tools whenever appropriate
-DatabaseAdministration skills
-Basic/Workingknowledge of Six Sigma tools and Lean techniques preferred
-Strongcommitment to exceptional customer experience, and a high level of dedication,enthusiasm, motivation, and persuasive ability in a team and cross-functionalenvironment
-Excellentspeaking-listening-writing skills, attention to detail, proactive self-starter
-Abilityto work successfully in a dynamic, ambiguous environment
-Abilityto meet tight deadlines and prioritize workloads
-Abilityto develop new ideas and creative solutions
-Exceptionalinfluencing and leadership skills
Other Details
Keywords : Workforce and demand planning experience, Analytical background, Strong stakeholder management Industry : Internet/Ecommerce Employement Type : PERMANENT
-
Capacity Planning PM
4 days ago
hyderabad, India Amazon Dev Center India - Hyderabad Full timeThe SPS Risk Training Delivery Capacity Program Manager will focus on analyzing the capacity and scheduling requirements of Trainers and Training SMEs across all multiple sites in EMEA, Americas and India region. The role will be part of the Training Delivery Organization that provide Training support to a team of 20K+ employees across all SPS Risk Verticals...
-
Short Term Planning Manager Full-Time
1 month ago
hyderabad, India HyreFox Consultants Full timeShort Term Planning Manager Summary of Responsibilities This person would beresponsible for managing the team that develops the short-term plans for the EU CSnetwork. He/ She will also be leading the long term and short term planning forGO, partners. Strong initiative, team leadership, project management, andquantitative skills are imperative, as...
-
Sep Capacity Planning Pm, Sep Wfm
4 weeks ago
Hyderabad, India ADCI HYD 16 SEZ Full time3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - Experience defining program requirements and using data and metrics to determine improvements Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in...
-
hyderabad, India ADCI HYD 20 SEZ - H94 Full timeAt Amazon, we are working to be the earth's most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you want to help us build the place to find and buy anything online, this is your chance to make history.The Worldwide Capacity Planning (WWCP) team is looking for a talented senior analyst to join the...
-
Headcount Planner,, Worldwide Capacity Planning
2 weeks ago
Hyderabad, India ADCI HYD 20 SEZ - H94 Full timeAt Amazon, we are working to be the earth's most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you want to help us build the place to find and buy anything online, this is your chance to make history. The Worldwide Capacity Planning (WWCP) team is looking for a talented senior analyst to join the...
-
Capacity Planning PM, WFM
1 month ago
Hyderabad, India Amazon Development Centre (India) Private Limited Full timeAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Support (AHS) Specialist...
-
Capacity Planning PM, WFM
1 month ago
hyderabad, India Amazon Development Centre (India) Private Limited Full timeAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Support (AHS) Specialist...
-
Hyderabad, India ADCI HYD 20 SEZ Full timeAmazon is seeking an outstanding Business Intelligence Engineer(BIE) to join Worldwide Capacity Planning Analytics Insights & Strategy team (WWCP AIS) . This rapidly-growing business within Amazon offers a creative, fast-paced, entrepreneurial work environmentAs a BIE, you will be play a key role in WWCP AIS by partnering with forecasters, supply planners,...
-
Hyderabad, India ADCI HYD 20 SEZ Full timeAmazon is seeking an outstanding Business Intelligence Engineer(BIE) to join Worldwide Capacity Planning Analytics Insights & Strategy team (WWCP AIS) . This rapidly-growing business within Amazon offers a creative, fast-paced, entrepreneurial work environmentAs a BIE, you will be play a key role in WWCP AIS by partnering with forecasters, supply planners,...
-
hyderabad, India ADCI HYD 20 SEZ Full timeAmazon is seeking an outstanding Business Intelligence Engineer(BIE) to join Worldwide Capacity Planning Analytics Insights & Strategy team (WWCP AIS) . This rapidly-growing business within Amazon offers a creative, fast-paced, entrepreneurial work environmentAs a BIE, you will be play a key role in WWCP AIS by partnering with forecasters, supply planners,...
-
Headcount Planner Full-Time
4 weeks ago
hyderabad, India HyreFox Consultants Full timeHeadcount Planner Summary of Responsibilities Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce...
-
Global Capacity Planner, Workforce Staffing
4 weeks ago
hyderabad, India ADCI HYD 13 SEZ - H84 Full timeThe role owns the end-to-end capacity and resource planning for the back-office operation of our global Candidate Services organization. We are looking for an experienced individual who is passionate about the Customer Experience of their internal stakeholder, who thinks and acts globally, and who has the ability to contribute to innovations in our worldwide...
-
Global Capacity Planner, Workforce Staffing
1 month ago
Hyderabad, India ADCI HYD 13 SEZ - H84 Full timeThe role owns the end-to-end capacity and resource planning for the back-office operation of our global Candidate Services organization. We are looking for an experienced individual who is passionate about the Customer Experience of their internal stakeholder, who thinks and acts globally, and who has the ability to contribute to innovations in our worldwide...
-
Forecasting Analyst Full-Time
3 weeks ago
hyderabad, India HyreFox Consultants Full timeForecasting Analyst Summary of Responsibilities We are looking for an exceptional analyst who ispassionate about raising the performance bar, who can work closely withmultiple stakeholders in different geographies, and who has the ability todrive new innovations in the customer service industry to join us as ForecastAnalyst, Worldwide Capacity...
-
Cricket Coach Part Time
1 month ago
Hyderabad, India Foster Billabong High International School Full timeRequired qualified Cricket Coach. Specilization should be Cricket. Good in English Communication. Part time / full Time. If applied for full time - B.Ped is mandatory. Joining : Immediate Interview Location : Foster Billabong high International School, Saket, Phase 2, Kapra, ECIL, Hyderabad - 500062 **Job Types**: Full-time, Part-time Pay: ₹15,000.00...
-
Electrician Full Time
4 weeks ago
Hyderabad, India Hyderabadsmiles Dental hospitals Full timeElectrician with good experience and communication skills **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Food provided - Leave encashment Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Hyderabad, Telangana: Reliably commute or planning...
-
Full Time Cook
4 weeks ago
Hyderabad, India Anshcare Babysitting Services Full time**Roles & Responsibilities-** - Prepare meals in private homes according to employers' recipes or tastes, handling all meals for the family and possibly for other household staff. - Stock, organize, and clean kitchens and cooking utensils. - Shop for or order food and kitchen supplies and equipment. - Serve meals and snacks to employing families and their...
-
Sr. Forecasting Analyst Full-Time
4 weeks ago
hyderabad, India HyreFox Consultants Full timeOverview: We are looking for an exceptional analyst who ispassionate about raising the performance bar, who can work closely withmultiple stakeholders in different geographies, and who has the ability todrive new innovations in the customer service industry to join us as CapacityPlanning Analyst, Worldwide Capacity Planning team. The ideal candidate...
-
Sr. Program Manager Full-Time
1 month ago
hyderabad, India HyreFox Consultants Full timeSenior Program Manager Summary of Responsibilities JobDescription The successful candidate will be a key member of the Global CommandCenter (GCC, part of WWCP team), which is responsible for managing real timeactivities for the entire CS Network. This role requires a high level ofautonomy, high level of judgment during leading real time...
-
Endodontist Part
6 days ago
Hyderabad, India Hyderabadsmiles Dental hospitals Full timeEndodontist fresher or with good experience and communication skills **Job Types**: Full-time, Part-time **Salary**: ₹40,000.00 - ₹50,000.00 per month **Benefits**: - Flexible schedule Schedule: - Day shift - Evening shift - Morning shift Ability to commute/relocate: - Madhapur, Hyderabad - 500081, Telangana: Reliably commute or planning to...