Capacity Planning PM
2 weeks ago
Key job responsibilities
The Training Capacity Planning Manager will be responsible for:
•Create estimated Trainer capacity to deliver against forecast basis on the derived headcount plan along with monthly recompilation of training numbers.
•Coordinate with Operations, Capacity Planning, Forecasting and Finance teams to analyze new hire historical data and forecast demand. Manage the analyses of daily, weekly, and monthly reporting of Trainer and TME staffing and resource utilization.
•Identify/Implement capacity planning and management tools and technology enablers that will improve operating accuracy and efficiency.
•Optimizes cross-team processes that improve team efficacy and delivery.
•Drive experiments and independently solve and deliver for business problems related to planning with occasional direction.
•Drive an agile capacity model to meet SLA and utilization standards.
•Contribute towards designing, developing and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our capacity planning and operational needs.
•Be responsible for timely and accurate delivery of scheduling plans for CTPS Global Training Delivery and Global Training Subject Matter Experts Team considering factors of forecast and SLA inputs for each region.
•Manage and execute Trainer staffing plan against required headcount, creating best fit shift pattern’s in line with country legal & business requirements.
•Consistently review Trainer scheduling practices for automation improvements and enhancements that support the growth and evolution of business.
•Participate and own daily, weekly and monthly business review meetings with key Training stakeholders
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND | Hyderabad, TS, IND
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience of 3+ years in capacity or workforce planning team across multiple locations
- Experience of 3+ years in using workforce management solutions like Aspect
- Experience building capacity models using various statistical tools for forecasting and optimization.
- Experience in Program Management solutions
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
-
Hyderabad, India Amazon Dev Center India - Hyderabad - A85 Full timeThe GO-AI capacity planning team is looking for a curious, resourceful, and experienced Capacity Planning Analyst to join our team of Product Managers, Program Managers and analysts. Our mission is to ensure our customers have the right support at the right time to confidently and effectively grow their business through Amazon.Key job...
-
hyderabad, India Amazon Dev Center India - Hyderabad - A85 Full timeThe GO-AI capacity planning team is looking for a curious, resourceful, and experienced Capacity Planning Analyst to join our team of Product Managers, Program Managers and analysts. Our mission is to ensure our customers have the right support at the right time to confidently and effectively grow their business through Amazon.Key job...
-
Capacity Planning PM, WFM
2 months ago
hyderabad, India Amazon Development Centre (India) Private Limited Full timeAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Support (AHS) Specialist...
-
Capacity Planning PM, WFM
2 months ago
Hyderabad, India Amazon Development Centre (India) Private Limited Full timeAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Support (AHS) Specialist...
-
Headcount Planner,, Worldwide Capacity Planning
3 weeks ago
Hyderabad, India ADCI HYD 20 SEZ - H94 Full timeAt Amazon, we are working to be the earth's most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you want to help us build the place to find and buy anything online, this is your chance to make history. The Worldwide Capacity Planning (WWCP) team is looking for a talented senior analyst to join the...
-
Headcount Planner,, Worldwide Capacity Planning
3 weeks ago
hyderabad, India ADCI HYD 20 SEZ - H94 Full timeAt Amazon, we are working to be the earth's most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you want to help us build the place to find and buy anything online, this is your chance to make history.The Worldwide Capacity Planning (WWCP) team is looking for a talented senior analyst to join the...
-
hyderabad, India ADCI HYD 20 SEZ Full timeCan you predict the future (through forecasting models)? Do you want to be a part of a customer obsessed team? Can you take complex statistical models and explain them simply to our operations leadership? If you answered "yes" to these questions, please read on.We are looking for a Capacity Planning Forecasting Analyst to join our Worldwide Capacity Planning...
-
Hyderabad, India ADCI HYD 20 SEZ Full timeCan you predict the future (through forecasting models)? Do you want to be a part of a customer obsessed team? Can you take complex statistical models and explain them simply to our operations leadership? If you answered "yes" to these questions, please read on.We are looking for a Capacity Planning Forecasting Analyst to join our Worldwide Capacity Planning...
-
Capacity Planning Manager Full-Time
2 months ago
hyderabad, India HyreFox Consultants Full timeCapacity Planning Manager – IN/JP Summary of Responsibilities The ideal candidate will possess both anoptimization background that enables them to manage quantitative planning, anda demonstrated ability to think broadly and strategically about customerservice initiatives such as new product and project roll-outs on a globalbasis. The successful...
-
Capacity Planning Analyst
2 weeks ago
Hyderabad, India ADCI HYD 13 SEZ Full timeLove data as much as we do? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify? Want to influence at Amazon? We have the career for you.The WFS CS Planning organization owns the end-to-end workforce planning and execution of Amazon's candidate...
-
Capacity Planning Analyst
2 weeks ago
hyderabad, India ADCI HYD 13 SEZ Full timeLove data as much as we do? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify? Want to influence at Amazon? We have the career for you.The WFS CS Planning organization owns the end-to-end workforce planning and execution of Amazon's candidate...
-
Senior SAP Analyst
2 days ago
hyderabad, India Allime Tech Solutions Full timeSkills :- At least 10 years strong experience in an SAP PP/PM consulting role.- 70% Exp into PM and 30% into PP .- At least 3 implementation projects experience with E2E involvement in all phases of SDLC .- At least 4 years of experience in AMS (support) projects with global clients.- Sound Knowledge of core areas of SAP PP,PM and QM and integration with all...
-
Hyderabad, India ADCI - Andra Pradesh Full timeAre you interested in taking a front-seat in the innovative technology that powers Amazon’s award-winning Customer Service? If so, come join us!We are part of the Worldwide Capacity Planning(WWCP) organization that enables end-to-end customer service workforce planning. WWCP’s North Star vision is to define and deliver timely human-assisted support to...
-
hyderabad, India ADCI - Andra Pradesh Full timeAre you interested in taking a front-seat in the innovative technology that powers Amazon’s award-winning Customer Service? If so, come join us!We are part of the Worldwide Capacity Planning(WWCP) organization that enables end-to-end customer service workforce planning. WWCP’s North Star vision is to define and deliver timely human-assisted support to...
-
Hyderabad, India ADCI - Andra Pradesh Full timeAre you interested in taking a front-seat in the innovative technology that powers Amazon’s award-winning Customer Service? If so, come join us!We are part of the Worldwide Capacity Planning(WWCP) organization that enables end-to-end customer service workforce planning. WWCP’s North Star vision is to define and deliver timely human-assisted support to...
-
Senior SAP Analyst
2 days ago
Hyderabad, India Allime Tech Solutions Full timeSkills :- At least 10 years strong experience in an SAP PP/PM consulting role.- 70% Exp into PM and 30% into PP .- At least 3 implementation projects experience with E2E involvement in all phases of SDLC .- At least 4 years of experience in AMS (support) projects with global clients.- Sound Knowledge of core areas of SAP PP,PM and QM and integration with all...
-
Senior SAP Analyst
2 days ago
Hyderabad, India Allime Tech Solutions Full timeSkills :- At least 10 years strong experience in an SAP PP/PM consulting role.- 70% Exp into PM and 30% into PP .- At least 3 implementation projects experience with E2E involvement in all phases of SDLC .- At least 4 years of experience in AMS (support) projects with global clients.- Sound Knowledge of core areas of SAP PP,PM and QM and integration with all...
-
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeAre you interested in taking a front-seat in the innovative technology that powers Amazon’s award-winning Customer Service? If so, come join us!Worldwide Capacity Planning (WWCP), part of Amazon Customer Service Org, is responsible for providing world class human support to Amazon customers. We are building industry leading workforce management product...
-
hyderabad, India Amazon Dev Center India - Hyderabad Full timeAre you interested in taking a front-seat in the innovative technology that powers Amazon’s award-winning Customer Service? If so, come join us!Worldwide Capacity Planning (WWCP), part of Amazon Customer Service Org, is responsible for providing world class human support to Amazon customers. We are building industry leading workforce management product...
-
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeAre you interested in taking a front-seat in the innovative technology that powers Amazon’s award-winning Customer Service? If so, come join us! Worldwide Capacity Planning (WWCP), part of Amazon Customer Service Org, is responsible for providing world class human support to Amazon customers. We are building industry leading workforce management product...