Headcount Planner,, Worldwide Capacity Planning
3 weeks ago
The Worldwide Capacity Planning (WWCP) team is looking for a talented senior analyst to join the Customer Service (CS) Capacity Planning team in support of Strategic Projects. This role requires strong analytic skills and business acumen and working with stakeholders on strategic projects within CS. Examples of project work may include support of long-term CS site strategy; planning model input forecasting and general project evaluation for CS network cost, quality, scale, flexibility and business continuity. The ideal candidate will have a strong analytic background that enables them to manage global capacity network planning, a demonstrated ability to think broadly and strategically about customer service initiatives and the ability to persuade executives to build consensus on objectives.
Key job responsibilities
· Working on a diverse project portfolio supporting CS Capacity Planning initiatives and strategy.
· The successful candidate will work in lock step with multiple business teams, CS Operations, Global Outsourcing, Program Management and Finance leadership.
. Create optimized headcount and hiring plans for Amazon’s Customer Service business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectivenes
. Partner with customer service technology teams on new initiatives, including launch of industry-leading decision support tools
· Create new reporting & analytic opportunities by analyzing and understanding key planning processes
. Coordinate with Operations, Global Outsourcing, HR/Recruiting and Finance teams to analyze historical data and forecast demand
. Support local site management teams to optimize staffing requirements
· Thought leadership on integration of new products/services supported by CS.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
A day in the life
“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, Please Apply"
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- 4+ years of business analyst, data analyst or similar role experience
- 4+ years of business or financial analysis experience
- Experience partnering with executive-level leaders to identifying and solving business issues
PREFERRED QUALIFICATIONS
- Master's degree in supply chain management, operations, engineering, analytics or related field
- Master's degree in business or analytical discipline
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