![ADCI HYD 20 SEZ](https://media.trabajo.org/img/noimg.jpg)
Headcount Planner, Americas HCP
2 months ago
We are looking for a talented senior analyst to join the Customer Service Capacity Planning team in support of Strategic Projects. This role requires someone with strong analytic skills and business acumen who will work with stakeholders on strategic projects within CS. Some examples of project work may include support of long-term CS site strategy; planning model input forecasting and general project evaluation for CS network cost, quality, scale, flexibility and business continuity. The ideal candidate will have a strong analytic background that enables him/her to manage global network planning, a demonstrated ability to think broadly and strategically about customer service initiatives and the ability to persuade executives to build consensus on objectives.
Key job responsibilities
· Working on a diverse project portfolio supporting CS Capacity Planning initiatives and strategy.
· The successful candidate will work in lock step with multiple business teams, CS Operations, Global Outsourcing, Program Management and Finance leadership.
. Create optimized headcount and hiring plans for Amazon’s Customer Service business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectivenes
. Partner with customer service technology teams on new initiatives, including launch of industry-leading decision support tools
· Create new reporting & analytic opportunities by analyzing and understanding key planning processes
. Coordinate with Operations, Global Outsourcing, HR/Recruiting and Finance teams to analyze historical data and forecast demand
. Support local site management teams to optimize staffing requirements
· Thought leadership on integration of new products/services supported by CS.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 6+ years of working cross functionally with tech and non-tech teams experience
-
Headcount Planner, Americas Hcp
7 days ago
Hyderabad, Telangana, India ADCI HYD 20 SEZ Full time5+ years of program or project management experience 5+ years of supply chain experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadershipAt Amazon, we are working to be the most customer-centric company on earth. To get there, we need...
-
Headcount Planner, Americas Hcp
2 months ago
Hyderabad, Telangana, India ADCI HYD 20 SEZ Full time5+ years of program or project management experience - 5+ years of supply chain experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership At Amazon, we are working to be the most customer-centric company on earth. To get there,...
-
Headcount Planner, Americas HCP
2 months ago
Hyderabad, India ADCI HYD 20 SEZ Full timeAt Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a talented senior analyst to join the Customer Service Capacity Planning team...
-
Headcount Planner, Americas HCP
3 weeks ago
Hyderabad, India ADCI HYD 20 SEZ Full timeAt Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a talented senior analyst to join the Customer Service Capacity Planning team...
-
Headcount Planner, Americas HCP
1 week ago
hyderabad, India ADCI HYD 20 SEZ Full timeAt Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history.We are looking for a talented senior analyst to join the Customer Service Capacity Planning team...
-
Headcount Planner, D2AS
2 months ago
Hyderabad, India ADCI HYD 20 SEZ Full timeAt Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a talented Headcount Planner (Analyst) to join the D2AS Capacity Planning...
-
Cs Eu Headcount Planner, Eu Customer Service
3 weeks ago
Hyderabad, India ADCI HYD 20 SEZ Full timeKnowledge & Skills Required - Requires a Master's degree from a top tier institute in statistics, engineering, mathematics, economics or MBA from a top tier premier institute. - Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment. - Strong commitment to exceptional customer experience, enthusiasm to...
-
Cs Eu Headcount Planner, Eu Customer Service
7 days ago
Hyderabad, Telangana, India ADCI HYD 20 SEZ Full timeKnowledge & Skills Required - Requires a Master's degree from a top tier institute in statistics, engineering, mathematics, economics or MBA from a top tier premier institute. Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment. Strong commitment to exceptional customer experience, enthusiasm to drive...
-
Headcount Planner, Amazon Business Vertical
2 months ago
Hyderabad, Telangana, India ADCI HYD 20 SEZ Full time5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Bachelor's degree - 5+ years of driving process improvements experience - Knowledge of Excel at an intermediate level (e.g.,...
-
Headcount Planner, World Wide Capacity Planning
2 months ago
Hyderabad, Telangana, India ADCI HYD 20 SEZ Full time5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 3+ years of business or financial analysis experience - Bachelor's degree or equivalent - Experience defining requirements and using data and metrics to draw business insights - Experience with Excel - Experience...
-
Hyderabad, Telangana, India ADCI HYD 20 SEZ Full time5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience 3+ years of business or financial analysis experience Bachelor's degree or equivalent Experience defining requirements and using data and metrics to draw business insights Experience with Excel Experience making...
-
CS EU Headcount Planner Full-Time
2 months ago
hyderabad, India HyreFox Consultants Full timeCS EU Headcount Planner Summary of Responsibilities About Us:In EU Capacity Planning (EUCP)we cover every aspect of contact center planningfor the Customer Service Associate (CSA) planning cycle. This ranges fromstrategic long-term planning of required headcount to short-term tacticalplanning through to real-time management. EUCP is pivotal to...
-
Sr. Headcount Planner, CXQO
7 days ago
Hyderabad, Telangana, India ADCI HYD 16 SEZ Full timeAmazon Go is a fresh concept store where you can skip the lines and checkout hassle-free by simply grabbing what you need. Customers use the Amazon Go app to enter the store, pick from a variety of delicious meals and essential groceries, and leave. Experience the future of shopping with Amazon Go.The AWS Applications team offers a wide range of applications...
-
Sr. Headcount Planner, CXQO
4 weeks ago
Hyderabad, India ADCI HYD 16 SEZ Full timeAmazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go.AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry...
-
Sr. Headcount Planner, CXQO
3 weeks ago
Hyderabad, Telangana, India Amazon Full timeAmazon Go is a new kind of store with no lines and no checkout—you just grab and go Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go Check it out at AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical...
-
Sr. Headcount Planner, CXQO
4 weeks ago
hyderabad, India ADCI HYD 16 SEZ Full timeAmazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go.AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry...
-
Sr. Headcount Planner, CXQO
7 days ago
Hyderabad, Telangana, India Amazon Full timeAmazon Go is a new kind of store with no lines and no checkout—you just grab and go Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go Check it out at AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical...
-
Sr. Headcount Planner, CXQO
3 weeks ago
Hyderabad, Telangana, India Amazon Full timeAmazon Go is a new kind of store with no lines and no checkout—you just grab and go Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go Check it out at AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical...
-
Sr. Headcount Planner, CXQO
3 weeks ago
Hyderabad, India Amazon Full timeDescription Amazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go. AWS Applications and Higher Level Abstractions (Apps) provides...
-
Sr. Headcount Planner, CXQO
3 weeks ago
Hyderabad, India Amazon Full timeDescription Amazon Go is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go. AWS Applications and Higher Level Abstractions (Apps) provides...