International Vendor Manager, Global Outsourcing

Found in: Whatjobs IN C2 - 2 weeks ago

hyderabad, India Amazon Dev Center India - Hyderabad Full time
Earth’s Most Customer Centric Company is seeking an all-star business leader to join our Global Outsourcing team within WW Customer Service. As an International Vendor Manager you will be responsible for developing vendor relationships, implementing new programs, cultivating operational excellence, negotiating contracts, and partnering with Amazon teams to positively impact customer experience and expand product offerings. This scope of this role is our India outsourcing network (India for India support).
The successful candidate will draw from previous work experience in contact center operations within India, and is ready to make tough data-backed decisions in a high-stakes, high-speed environment. They are passionate about wow customer experiences, passionate about solutions, and love getting in the weeds on any and all issues.
Responsibilities include:
 Develop and maintain strong working relationships with stakeholders at every level in the company and with Customer Service vendors to identify, analyze and solve problems
 Participating in contact center procurement activities including vendor strategy, business requirement scoping, location assessments, request for proposal administration, and pricing and contract negotiation
 Effective management and delivery across all aspects of Customer Service operations, with focus on a high level of customer obsession
 Demonstrate a management style that encourages participation and ownership, along with a continuous focus on action, customer satisfaction, support personnel satisfaction and financial management
 Ensure compliance to Amazon security standards and develop business continuity plans
 Project Manager new implementations
 Conduct all business with the highest ethical and professional standards
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 6+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
- Experience analyzing data and best practices to assess performance drivers
- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions

PREFERRED QUALIFICATIONS

- Educated to degree level with MBA preferred

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