Incident Manager

5 months ago


Bengaluru, India Ericsson Full time

Description

Join our Team

About this opportunity


At Ericsson, you can be a game changer Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering a thoughtful, sustainable, and connected world.

What you will do


Manage Incidents 24x7 and ensure minimal disruption to the service and fast service restoration
Setting up of Technical & Management Bridge to facilitate communication during incidents.
Ensure timely communication / information flow towards internal & external stakeholders
Engage relevant stakeholders & Initiate management and technical issues when required to protect Ericsson and/or customer interests.
Ensure RT adopts optimal attitude which balances best path to resolution and protection of customer interests.
Log all Incident details, allocating approved categorization and prioritization.
Keep users informed about their Incidents’ status at agreed intervals.
Associate Incidents with other records (i.e. Changes, Problems, repetitive incidents).
Provide first-line investigation and diagnosis of all Incidents via major incident report.
Ensure recovery team remains sensitive to collection and correlation of data for potential RCA post event.
Bring up critical outages to Problem Manager after restoration for RCA (As defined in MSTOP).
Always remain available during the designated shift and/or roster period.


You will bring


Minimum of 4 years’ experience from Telecom or IT Industry. Previous IM experience in similar positions it’s a plus.
Understanding of generic telecom applications like BSCS(Billing System), IN(Charging System), Provisioning, CRM, ERP, Mediation, DWH, VAS.
The candidate should have knowledge of ITIL or other industry practices related to Service Management and Lifecycle.
The candidate should show solid sense of urgency and take responsibility and be able to work under pressure.
The candidate should have solid skills in leadership and communication.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 


  • Incident Manager

    5 months ago


    Bengaluru, India The Nielsen Company Full time

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...

  • Incident Manager

    5 months ago


    Bengaluru, India BETSOL Full time

    Description The desired candidate should be able follow up on all client issues to identify any incidents and follow up with the respective resolution groups and have the issues investigated and fixed immediately. Candidate should be well versed with the RCA (Root Cause Analysis) process and should be comfortable reaching out to different departments...


  • Bengaluru, Karnataka, India Nielsen Full time

    Incident Manager Job DescriptionWe are seeking a skilled Incident Manager to join our IT department at Nielsen. As an Incident Manager, you will be responsible for leading the incident management process to resolution and restoring our company's provided IT operations swiftly.Key Responsibilities:Oversee the incident management process and team members...


  • Bengaluru, Karnataka, India The Nielsen Company Full time

    Incident Manager RoleWe are seeking a skilled Incident Manager to join our IT department at The Nielsen Company. As an Incident Manager, you will be responsible for leading the incident management process to resolution and restoring our company's provided IT operations swiftly.Key Responsibilities:Oversee the incident management process and team members...


  • Bengaluru, Karnataka, India Nielsen Full time

    We are seeking a skilled Incident Manager to lead our IT department's incident management process. The ideal candidate will have a strong background in IT service management and experience working with IT systems and software.Key Responsibilities:Oversee the incident management process and team members involved in resolving incidents.Respond to reported...


  • Bengaluru, Karnataka, India BETSOL Full time

    Job SummaryThe Incident Manager will be responsible for managing and driving all production incidents to closure within Service Level Agreements (SLAs). This includes owning and driving all production incidents, driving all S1 and S2 incident bridges, and ensuring that all incidents are resolved and closed within agreed SLAs.Key ResponsibilitiesManage and...


  • Bengaluru, Karnataka, India Nielsen Full time

    Incident ManagerAt Nielsen, we foster a culture of growth and development, where career advancement is a collaborative effort. As a valued member of our team, you will have the autonomy to drive your own professional journey. With a community of nearly 14,000 associates, you will be part of a dynamic environment that supports your success. We empower you to...


  • Bengaluru, India Epsilon Full time

    Job DescriptionAbout the RoleWe seek a seasoned, strategic leader with exceptional product engineering operational and technical acumen to spearhead our incident management and SRE function across the Product Engineering organization. This high-pressure, 24/7 role demands a relentless focus on driving operational excellence, minimizing system downtime, and...


  • Bengaluru, Karnataka, India Nielsen Full time

    We are seeking a skilled Incident Manager to lead our IT department in resolving technical issues and restoring our company's IT operations. As an Incident Manager, you will be responsible for overseeing the incident management process, leading a team of technical experts, and collaborating with cross-functional teams to ensure prompt resolution of...

  • Major Incident Manager

    2 months ago


    Bengaluru, India Tata Consultancy Services Full time

    Greetings from TCS!Job Title: Major Incident ManagerLocation: PAN IndiaExperience Range: 5 - 8 yearsJob DescriptionTCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.What are we looking for?ITSM – Major Incident Management,...


  • Bengaluru, Karnataka, India InnoWave Full time

    Senior Incident ManagerInnoWave is seeking a seasoned professional to lead our incident management team. As a Senior Incident Manager, you will be responsible for overseeing the resolution of major IT incidents, ensuring minimal disruption to our internal and external customers.Key ResponsibilitiesLead and manage major IT incidents, prioritizing quick...


  • Bengaluru, Karnataka, India InnoWave Full time

    InnoWave is seeking a skilled and experienced Senior Incident Manager with 5+ years of experience to lead and manage major IT incidents, focusing on restoring services for both internal and external customers. The successful candidate will oversee troubleshooting efforts, communicate effectively during incidents, and ensure that processes are improved for...


  • Bengaluru, Karnataka, India Blue Yonder Full time

    About the Role:Blue Yonder is a leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places To Work". We are seeking a skilled Security Operations Manager to join our team.Responsibilities:Detect and respond to cyber security threats to ensure your organization operates securely.Partner with the existing...


  • Bengaluru, Karnataka, India InnoWave Full time

    InnoWave is seeking a skilled and experienced Senior Incident Manager with 5+ years of experience to lead and manage major IT incidents, focusing on restoring services for both internal and external customers. The successful candidate will oversee troubleshooting efforts, communicate effectively during incidents, and ensure that processes are improved for...


  • Bengaluru, Karnataka, India Microland Full time

    Key Responsibilities:As an Incident Management Specialist at Microland, you will be responsible for differentiating between incidents and service requests, recording them in the system, and resolving issues by following standard operating procedures. You will also allocate tasks to the right resolver group and work with stakeholders until logical...


  • Bengaluru, Karnataka, India InnoWave Full time

    Incident Management RoleAt InnoWave, we are seeking a skilled and experienced IT Service Continuity Specialist to join our team. The successful candidate will be responsible for leading and managing major IT incidents, focusing on restoring services for both internal and external customers. As a key player in our operations, you will oversee troubleshooting...


  • Bengaluru, Karnataka, India Jobs for Humanity Full time

    About the RoleWe are seeking a highly skilled Senior Incident Manager to join our team at FIS. As a key member of our IT operations team, you will be responsible for providing 24x7 support and management of incidents throughout the incident lifecycle within a production environment.Key ResponsibilitiesAct as the focal point for incident review and...


  • Bengaluru, Karnataka, India Microland Full time

    Job SummaryWe are seeking a highly skilled IT Incident Management Specialist to join our team at Microland. As an IT Incident Management Specialist, you will be responsible for resolving technical issues and providing excellent customer service to our clients.Key Responsibilities• Resolve technical issues and incidents in a timely and efficient manner•...


  • Bengaluru, Karnataka, India NTT Full time

    Major Incident Manager Job DescriptionAbout the RoleWe are seeking a highly skilled Major Incident Manager to join our team at NTT DATA. As a Major Incident Manager, you will be responsible for ensuring consistent delivery of quality Major Incident Management services.Key Responsibilities:Manage major incidents for any delivery organization within scope,...


  • Bengaluru, Karnataka, India Iron Mountain Full time

    Incident Management Specialist Job Summary:We are seeking a skilled Incident Management Specialist to join our Global IT Service Management Team. In this critical role, you will be responsible for detecting and responding to service-impacting events, triaging and driving effective mitigation strategies, and ensuring the smooth functioning of our IT...