Cloud Incident Manager Lead

2 weeks ago


Bengaluru, Karnataka, India BlackLine Full time
Cloud Operations Team Member

We are seeking a highly skilled Cloud Incident Manager Lead to join our team at BlackLine. As a member of our Cloud Operations group, you will play a key role in ensuring timely incident response and Problem Management.

In this position, you will lead the recovery of high-profile incidents within complex environments, focusing on restoration of service with minimum disruption using various methodologies and management techniques.

You will also be responsible for acting as a single source of status information, delivering clear, timely, and accurate business and technical communications across the organization.

The ideal candidate will have 3-5 years of relevant experience and ITIL v3 or ITIL v4 Foundation certification is beneficial. Experience working in multi-platform Technology environments and understanding Three-Tier architecture design and implementation is required.

This is a salaried position with an estimated salary range of $120,000 - $180,000 per year, depending on location and experience.

Key Responsibilities:
  • Confidently lead the recovery of high-profile incidents within complex environments
  • Acting as a single source of status information, delivering clear, timely, and accurate business and technical communications
  • Take joint responsibility in the governance of the Incident and Problem Management end-to-end process

We offer a dynamic work environment with opportunities for growth and development. If you are passionate about cloud computing and problem-solving, we encourage you to apply.

About Us:

BlackLine is a technology-based company with a sense of adventure and a vision for the future. We are committed to bringing passion and customer focus to the business of enterprise applications.

Our culture is kind, open, and accepting, where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.

We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture.



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