Technical Delivery Manager Experience Management
2 months ago
Technical Delivery Manager Experience Management
Full Time Chennai, Tamil Nadu, India With Professional Experience 9/17/24 About Hapag-Lloyd
With a fleet of modern container ships and a total transport capacity of 11,9 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13, employees and offices in countries. Hapag-Lloyd has a container capacity of 11,9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2, employees assigned to the Terminal & Infrastructure segment handle terminal-related activities and provide complementary logistics services at selected locations.
Technical Delivery Manager Experience Management
We are seeking a skilled Technical Delivery Manager with a strong focus on Experience Management to join our team. This role combines responsibilities as a Service Delivery Manager for Experience Management, steering our Service Provider using mainly Nexthink for proactive support, aligning on a framework for XLAs (Experience Level Agreements) and actively managing it, and the role of a Technical Delivery Manager performing configurations and dashboard creations in Nexthink to cover internal requirements.
Responsibilities and Tasks
Experience Management Delivery
Proactive Support using Nexthink:
·Steering of our Service Provider who monitors and analyses end-user experience data using Nexthink to identify and address potential issues proactively.
·Review and approve implementation of proactive measures to improve overall user experience and system performance.
·Provide insights and recommendations based on data analytics to enhance IT service delivery.
Framework Creation and Alignment for XLAs:
·Develop and align with our Service Provider a comprehensive framework for Experience Level Agreements (XLAs).
·Collaborate with our Service Provider and stakeholders to align XLA objectives with business goals and user expectations.
·Regularly review and update XLAs to ensure they meet evolving business needs and industry standards.
·Assure Reporting of XLAs and other relevant KPIs and agree on action items based on these
Technical Delivery
Nexthink Configuration:
·Perform configurations within Nexthink to support monitoring and analysis needs.
·Customize and optimize Nexthink settings to ensure accurate data collection and reporting.
Dashboard Creation and Management:
·Design and create intuitive dashboards in Nexthink for visualizing key performance indicators and user experience metrics.
·Maintain and update dashboards to reflect current data and provide actionable insights.
Train and support team members in using Nexthink dashboards for their respective roles.
Requirements and Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum of 5-7 years of experience in IT support/Technical Delivery Management, with a focus on user experience management. Hands-on experience with Nexthink or similar experience management tools. Scripting experience with Powershell. Familiarity with XLA frameworks and their implementation in a business environment. Solid understanding of ITIL framework and best practices in IT service management. Demonstrated ability to drive continuous improvement initiatives and implement process optimizations. Strong analytical and problem-solving skills Certification in IT service management (e.g., ITIL, PMP) is highly desirable. You show great communication (fluently in English) and organization skills.
Contact person
Sunaimalar Arunjunaiselvam HR Talent Acquisition Manager Share this job Imprint | Privacy Policy-
Technical Delivery Manager Experience Management
2 weeks ago
Chennai, Tamil Nadu, India Hapag-Lloyd AG Full timeWe are seeking a skilled Technical Delivery Manager with a strong focus on Experience Management to join Hapag-Lloyd AG.This role combines responsibilities as a Service Delivery Manager for Experience Management, steering our Service Provider using mainly Nexthink for proactive support, aligning on a framework for XLAs (Experience Level Agreements) and...
-
Technical Delivery Manager Experience Management
2 months ago
Chennai, India Hapag-Lloyd AG Full timeTechnical Delivery Manager Experience Management Technical Delivery Manager Experience Management Full Time Chennai, Tamil Nadu, India With Professional Experience 9/17/24 1732978 About...
-
Technical Delivery Manager Experience Management
2 weeks ago
Chennai, Tamil Nadu, India Hapag-Lloyd AG Full timeWe are seeking a skilled Technical Delivery Manager with a strong focus on Experience Management to join our team. This role combines responsibilities as a Service Delivery Manager for Experience Management, steering our Service Provider using mainly Nexthink for proactive support, aligning on a framework for XLAs (Experience Level Agreements) and actively...
-
Chennai, Tamil Nadu, India Hapag-Lloyd AG Full timeTechnical Delivery Manager Experience ManagementWe are seeking a skilled Technical Delivery Manager with a strong focus on Experience Management to join our team. This role combines responsibilities as a Service Delivery Manager for Experience Management, steering our Service Provider using mainly Nexthink for proactive support, aligning on a framework for...
-
Chennai, Tamil Nadu, India Hapag-Lloyd AG Full timeTechnical Delivery Manager Experience Management SpecialistWe are seeking a skilled Technical Delivery Manager with a strong focus on Experience Management to join our team. This role combines responsibilities as a Service Delivery Manager for Experience Management, steering our Service Provider using mainly Nexthink for proactive support, aligning on a...
-
Chennai, Tamil Nadu, India Hapag-Lloyd Full timeTechnical Delivery Manager Experience Management ExpertWe are seeking a skilled Technical Delivery Manager with a strong focus on Experience Management to lead our team's efforts in delivering exceptional user experiences. This role combines responsibilities as a Service Delivery Manager for Experience Management, steering our Service Provider using mainly...
-
Chennai, Tamil Nadu, India Hapag-Lloyd Full timeTechnical Delivery Manager Experience ManagementWe are seeking a skilled Technical Delivery Manager with a strong focus on Experience Management to join our team. This role combines responsibilities as a Service Delivery Manager for Experience Management, steering our Service Provider using mainly Nexthink for proactive support, aligning on a framework for...
-
Chennai, Tamil Nadu, India Hapag-Lloyd Full timeTechnical Delivery Manager Experience Management ExpertWe are seeking a skilled Technical Delivery Manager with a strong focus on Experience Management to join our team. This role combines responsibilities as a Service Delivery Manager for Experience Management, steering our Service Provider using mainly Nexthink for proactive support, aligning on a...
-
Chennai, Tamil Nadu, India Hapag-Lloyd Full timeTechnical Delivery Manager Experience ManagementWe are seeking a skilled Technical Delivery Manager with a strong focus on Experience Management to join our team. This role combines responsibilities as a Service Delivery Manager for Experience Management, steering our Service Provider using mainly Nexthink for proactive support, aligning on a framework for...
-
Technical Delivery Manager
2 weeks ago
Chennai, Tamil Nadu, India Hapag-Lloyd Full timeHapag-Lloyd Technical Delivery Manager Job DescriptionWe are seeking a skilled Technical Delivery Manager with a strong focus on Experience Management to support our team.This role combines responsibilities as a Service Delivery Manager for Experience Management, steering our Service Provider using mainly Nexthink for proactive support, aligning on a...
-
Chennai, Tamil Nadu, India Hapag-Lloyd AG Full timeWe are seeking a skilled Technical Delivery Manager with a strong focus on Experience Management to join our team. This role combines responsibilities as a Service Delivery Manager for Experience Management, steering our Service Provider using mainly Nexthink for proactive support, aligning on a framework for XLAs (Experience Level Agreements) and actively...
-
Technical Experience Manager
5 days ago
Chennai, Tamil Nadu, India Hapag-Lloyd Full timeTechnical Experience ManagerWe are seeking a skilled Technical Experience Manager to oversee the delivery of exceptional user experiences across our organization.Responsibilities:Steer our Service Provider in monitoring and analyzing end-user experience data using Nexthink to identify and address potential issues proactively.Review and approve implementation...
-
Technical Delivery Manager
3 weeks ago
chennai, India Thryve Digital Health LLP Full timeRole: Technical Delivery Manager - Application Development & AnalyticsExperience: 13 to 18 yearsWork Locations: Chennai & HyderabadWork Model: HybridTime Zone: 3PM to 12AM ISTJob Description:Lead and mentor multiple engineering (Software Development) teams to achieve project objectives & deliverables.Primary engineering point of contact for US based managers...
-
Technical delivery manager
3 weeks ago
Chennai, India Thryve Digital Health LLP Full timeRole: Technical Delivery Manager - Application Development & Analytics Experience: 13 to 18 years Work Locations: Chennai & Hyderabad Work Model: Hybrid Time Zone : 3 PM to 12 AM IST Job Description : Lead and mentor multiple engineering (Software Development) teams to achieve project objectives & deliverables. Primary engineering point of...
-
Technical Delivery Manager
4 weeks ago
Chennai, Tamil Nadu, India Thryve Digital Health LLP Full timeJob Title: Technical Delivery ManagerThryve Digital Health LLP is seeking a highly skilled Technical Delivery Manager to lead our engineering teams in delivering high-quality software solutions.Key Responsibilities:Lead and mentor multiple engineering teams to achieve project objectives and deliverables.Collaborate with US-based managers and leaders to...
-
Technical Delivery Manager
2 months ago
Chennai, India Thryve Digital Health LLP Full timeRole:Technical Delivery Manager - Application Development & AnalyticsExperience:13 to 18 yearsWork Locations:Chennai & HyderabadWork Model:HybridTime Zone: 3PM to 12AM ISTJob Description:Lead and mentor multiple engineering (Software Development) teams to achieve project objectives & deliverables.Primary engineering point of contact for US based managers and...
-
Chennai, Tamil Nadu, India Hapag-Lloyd AG Full timeAbout Hapag-LloydHapag-Lloyd is a leading global container shipping company with a strong focus on quality and innovation. We operate a fleet of 287 modern container ships and have a total transport capacity of 11.9 million TEU. Our team of 13,500 employees works in 139 countries and provides reliable connections between more than 600 ports worldwide.Key...
-
Technical Delivery Manager
2 months ago
Chennai, India Thryve Digital Health LLP Full timeRole: Technical Delivery Manager - Application Development & AnalyticsExperience: 13 to 18 yearsWork Locations: Chennai & HyderabadWork Model: HybridTime Zone: 3PM to 12AM ISTJob Description:Lead and mentor multiple engineering [Software Development] teams to achieve project objectives & deliverables.Primary engineering point of contact for US based managers...
-
Technical Delivery Manager
2 months ago
Chennai, India Thryve Digital Health LLP Full timeRole: Technical Delivery Manager - Application Development & AnalyticsExperience: 13 to 18 yearsWork Locations: Chennai & HyderabadWork Model: HybridTime Zone: 3PM to 12AM ISTJob Description:Lead and mentor multiple engineering [Software Development] teams to achieve project objectives & deliverables.Primary engineering point of contact for US based managers...
-
Technical Delivery Manager
2 months ago
chennai, India Thryve Digital Health LLP Full timeRole: Technical Delivery Manager - Application Development & AnalyticsExperience: 13 to 18 yearsWork Locations: Chennai & HyderabadWork Model: HybridTime Zone: 3PM to 12AM ISTJob Description:Lead and mentor multiple engineering [Software Development] teams to achieve project objectives & deliverables.Primary engineering point of contact for US based managers...
