Associate Consultant – Network

7 months ago

Gurugram, India Getronics Full time

resolve technical issues and thus does not limit to the above with more
involvement like

Manages the design, implementation, and ongoing management of
mainly Provide reactive/proactive Designated Technical Support to
top tier customers. Provide configuration review, troubleshooting, and best practices
to named customers. Manage support cases to ensure issues are recorded, tracked,
resolved, and follow-ups are done in a timely manner reported
via Service Desk and Customer. Provide fault isolation and root cause analysis for technical
issues. Publish Technical Support Bulletins and other technical
documentation in the Knowledge Base. Gather and retain customer-specific documentation in a secure
location for ease of troubleshooting. Review of technical documentation, troubleshooting guides, etc
and improvement Plans Act on Incidents reported by our network management tools. Act on Incidents reported by the customer (via our service desk) Proactively test & upgrade software on various devices Analyse capacity management reports & propose improvements. Prepare and execute Change requests. Remotely Configure new devices Interact with multiple teams (Helpdesk, Customer, Service
delivery Managers) Communicate & raise incidents to 3the party (vendors / telecom
providers) Propose improvement plans (technical & human activity) Proactively seek guidance from peers and seniors where required. Team presentations on your activities Propose improvements for our network management tools /
Configuration. Analyse reporting before used by Service Delivery Manager
This role involves client interaction. The scope of products/vendors covers
– Palo Alto ( Firewall, Panaroma ) Cisco (Routing, Switching, Wireless, DNAC, ISE) Meraki ( Wireless ,SDWAN ) Core Skills
Minimum 6 years of working relevant experience (ISE and DNAC)
Mandatory.
▪ Masters/Graduate degree holder
▪ Major deployment in ISE V3, DNAC and Solutioning
▪ AAA configuration with ISE and DNAC
▪ Administration of ISE, DNAC
▪ Profiling and Posturing, policies with ISE
▪ Integration of ISE with all the Network devices both wired and
Wireless devices
▪ TACACS integration
▪ Various Reports generation through ISE
▪ Major Incident Handling(P1/P2).

▪ Thorough understanding of Various Protocols EAP-TLS, PEAP, MSCHAPv2 v1 and v2, EAP-TTLS, EAP-MS-CHAPv2, LEAP, EAP FAST
▪ Working knowledge of Cisco DNA center assurance features
▪ Fabric Planning in Cisco DNAC
▪ Cisco DNA center Automation features
▪ Security patches and Major upgrades
▪ Be the Lead for ISE/DNAC-related activities.
▪ Effective English speaking & writing skills.
▪ Hands-on experience working in an ITIL-structured organisation dealing
with Incident / Change / Problem management
▪ Awareness ITIL® V3 framework
▪ Documentation ( MS Word ) & drawing ( MS Visio ) updates
▪ Participating in Team & Customer meetings.
▪ Effective English speaking & writing skills.
Soft Skills
▪ Driven and Customer Focused
▪ Ability to work well under pressure
▪ Proactive Attitude
▪ Problem Solving
▪ Excellent Communication – Verbal & Written
▪ Independent and resourceful with minimal supervision
▪ Team player
▪ Take initiative
Certification/Training
▪ Masters/Graduate degree holder
▪ CCNP Security(Preferred)
▪ Cisco ISE 3 and above(Preferred)
▪ Cisco DNA Center Basic and Advanced Training
▪ Cisco DNA Center – Implement and Use

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