Associate Consultant – Network

7 months ago

Gurugram, India Getronics Full time

resolve technical issues and thus does not limit to the above with more
involvement like

Manages the design, implementation, and ongoing management of
mainly Provide reactive/proactive Designated Technical Support to top
tier customers. Provide configuration review, troubleshooting, and best practices
to named customers. Manage support cases to ensure issues are recorded, tracked,
resolved, and follow-ups are done in a timely manner reported
via Service Desk and Customer. Provide fault isolation and root cause analysis for technical
issues. Publish Technical Support Bulletins and other technical
documentation in the Knowledge Base. Gather and retain customer-specific documentation in a secure
location for ease of troubleshooting. Review of technical documentation, troubleshooting guides, etc
and improvement Plans Act on Incidents reported by our network management tools. Act on Incidents reported by the customer (via our service
desk) Proactively test & upgrade software on various devices Analyse capacity management reports & propose improvements. Prepare and execute Change requests. Remotely Configure new devices Interact with multiple teams (Helpdesk, Customer, Service
delivery Managers) Communicate & raise incidents to 3the party (vendors / telecom
providers) Propose improvement plans (technical & human activity) Proactively seek guidance from peers and seniors where required. Team presentations on your activities Propose improvements for our network management tools /
Configuration. Analyse reporting before used by Service Delivery Manager
This role involves client interaction.
The scope of products/vendors covers – Palo Alto ( Firewall, Panaroma ) Cisco (Routing, Switching, Wireless, DNAC, ISE) Meraki ( Wireless ,SDWAN )

Core Skills
▪ Minimum 6 years relevant experience ( see list of vendors )
▪ Hands-on experience working in an ITIL-structured organization dealing
with Incident / Change / Problem management
▪ Hands-on experience in handling major IT infrastructure vendor
products such as Cisco and Palo Alto.
▪ Expert with implementing and supporting Advanced routing
protocols, Switching
▪ Experience with Wireshark or other protocol analyzers.
▪ Configuring network & security devices with end-to-end security in
mind.
▪ Configuring end to end Quality of Service

▪ Troubleshoot using traffic analyzers, NetFlow collectors, capacity
management tools.
▪ Incident Report Document writing.
▪ Documentation ( MS Word ) & drawing ( MS Visio ) updates
▪ Participating in Team & Customer meetings.
▪ Effective English speaking & writing skills.
Soft Skills
 ▪ Driven and Customer Focused
▪ Ability to work well under pressure
▪ Proactive Attitude
▪ Problem Solving
▪ Excellent Communication – Verbal & Written
▪ Independent and resourceful with minimal supervision
▪ Team player
▪ Take initiative
Certification/Training
▪ Masters/Graduate degree holder
▪ PCNSE(Desired), PCNSA
▪ CCIE, CCNP routing switching (Desired)
▪ Added advantages with Security Certifications for another vendor
products Cisco ASA/FTD, Fortinet) but not mandatory

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