Payment Lifecycle Specialist

3 weeks ago

Mumbai, India JPMorgan Chase & Co. Full time

 These productions sub-processes include but are not limited to the following: Billing Intake (Workflow),Billing Set-up and Maintenance (Critical Entry),Payments applications, Ledger Adjustments, Write-offs, Cancellations and Refunds (Payments), Billing Research and Queries (Research), Data Feed Management (Interface/Capture), Project and Change Management

Job Summary:

As a Payment Lifecycle Specialist within the TS Billing team, you will be immersed in all the production sub-processes, including Billing Intake, Billing Set-up and Maintenance, Payments applications, Ledger Adjustments, Write-offs, Cancellations and Refunds, Billing Research and Queries, Data Feed Management, and Project and Change Management. You will provide support to internal peers and external clients, manage a daily case pipeline, and exhibit leadership qualities that promote a team-oriented, professional, and focused work environment. This role provides an opportunity to develop strong analytical skills, solid risk and control understanding, and technical dexterity with Microsoft Office and company-specific applications.

Job Responsibilities:

Provides support to internal peers and external clients to address complex situations pertaining to billing of items on the client account Manages a daily case pipeline ensuring timely case resolution that upholds departmental service standards Professionally communicates using interpersonal skills that convey a sense of ownership, commitment to resolution, and industry knowledge Exhibits leadership qualities that promote a team oriented, professional and focused work environment, setting the example for peers Technically dexterous with use of Microsoft Office applications, in addition to the company/departmental specific applications required to perform job functions Multi-tasks effectively by mechanically maneuvering among several systems/applications in constant balance to achieve maximum efficiency that maintains service standards without detrimentally affecting the operations

Required Qualifications, Skills and Capabilities:

Bachelor’s degree required 1+ years of customer service experience 6+ months of computer software systems experience including Microsoft Office Strong analytical skills and process oriented Exhibits solid risk and control understanding Ability to provide professional and interpersonal communication when interacting with others Flexible and adaptive to constant change Must be fluent in verbal, written and conversational English  Must be able to multi-task Knowledge of billing services / payment processing industry

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